Fortune 500 Company Selects inContact

Fortune 500 Company Selects inContact for Call Center Services

By Raju Shanbhag

TMCnet Contributor

April 15, 2011

ECTtelecom is a Master Agent for inContact Call Center Services

800-664-3071    850-936-5887

inContact has announced that a Fortune 500 company has selected the company’s cloud-based solution to improve the effectiveness of its European and Asia customer service operations.

inContact helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center call routing, self service and agent optimization solutions.

To enhance the ability of its contact center operations and create a virtual service hub for customers outside the US, the Fortune 500 Company chose to move to the cloud from a legacy, premise-based solution. The company has additional contact centers around the globe, and by the end of next year, it plans to unify its enterprise-wide call routing on the inContact platform.

“It’s clear that the cloud is no longer a solution just for small to midsized contact centers. It’s now an attractive solution for large enterprise contact centers and contact centers that have forecasted substantial growth,” said Paul Jarman, inContact CEO. “Our international expansion strategy is fueling growth in our business and we are excited to work with another large, enterprise company to deliver a powerful experience to their most important customers.”

After selecting inContact’s cloud-based solution to provide key capabilities not available in premise-based offerings, this Fortune 500 leader joins inContact’s growing enterprise and European customer base. inContact can implement solutions rapidly and effectively, to meet the stringent business requirements of enterprise customers as a cloud-based solution. By existing in-house contact center staff to support changing business initiatives, the inContact solution can be easily modified on the fly.

Recently, an expanding U.S. based outsourcer has selected the inContact cloud-based solution to better serve its growing energy industry clientele. Currently, the outsourcer offers mission-critical service for more than 30 different energy/utility companies and maintains 200 agents to process calls for billing inquiries, service issues and reporting of potentially hazardous situations. The company needed to fight the challenge related to its aging premise-based phone systems and also support its new business.

Raju Shanbhag is a contributing editor for TMCnet. To read more of Raju’s articles, please visit his columnist page.

For a free inContact webinar demo, more information about the inContact Cloud Based Call Center Solutions, SIP Trunking, TDM, Data, MPLS and High Speed Internet contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887. For a no obligation quote CLICK HERE.