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Monthly Archives: January, 2011
Hosted Call Center Outsourcing Solutions
Call Center Outsourcing To acquire new business and retain the old, you have to deliver better customer service than your prospect can and do it for less than your competitors. Unfortunately, you’re an outsider trying to be an insider and running a good call center is expensive. Not to mention, with all the other outsourcing […]
What is SIP Trunking?
What is SIP Trunking? SIP Trunking replaces conventional TDM-based carrier interconnection on PRI (T1 or E1) connections with direct interconnection of VoIP communications between Enterprise IP-PBXs and the PSTN via a SIP carrier. It uses the SIP standard for call control and provides the advantage that you can combine all forms of traffic (voice, data, […]
Canada SIP Trunking Outbound Termination
ECTtelecom is introducing SIP Trunking Outbound Termination cost per minute of only $0.0050 for USA calls to Canada. The same rate of $0.0050 is also available to contact centers, businesses and call centers for SIP Trunk calls that originate in Canada and terminate in Canada. ECTtelecom is offering businesses, contact centers and call centers in […]
MPLS Service
Multi Protocol Label Switching (MPLS) is designed to meet the mandatory characteristics of a large-scale telecommunications carrier class network. MPLS Service uses existing layer 3routing protocols as well as the widely available layer 2 transport mechanisms and protocols. MPLS Service integrates the best of layer 2 and layer 3 technologies. The key component within a […]
SIP Trunking Calls Per Second (CPS)
CAN WE HANDLE THE HEAVY SIP TRAFFIC – ECTtelecom offers United States and International outsource call centers and businesses SIP Trunking Long Distance services that were built to handle heavy traffic volume. In fact, we love busy call centers with high calls per second! Other service providers may reject high calls per second (CPS) traffic, […]