Monthly Archives: February, 2011

Introducing the inContact Product Suite

Call Center Productivity Without the Price The inContact platform is revolutionizing the way call center operations buy contact handling/workforce optimization applications. Unlike traditional, on-premise call center solutions, the inContact product suite is a set of on-demand software applications within our powerful IP network. inContact is designed to support call center agents from anywhere – within […]

VoIP SIP Trunking Quality of Service (QoS)

Actually there are not that many choices for VoIP providers offering Quality of Service (QoS) for SIP Trunk services. Voice Quality (QoS) is the main focus of ECTtelecom in selecting a major carrier for Origination and Termination VoIP SIP Trunking service for our call center and business customers. VoIP SIP enables multi-location call centers and […]

Predictive Dialer Termination

We accept all Predictive Dialer Traffic ECTtelecom offers multiple carriers that provide SIP Trunking Termination with the highest quality of service for predictive dialer traffic. SIP dialer termination is notorious for overloading a carrier’s network infrastructure due to high volume calls per second with lower connection rates and short duration call times. We have carriers […]

How many SIP Trunks do you need?

Basically a SIP Trunk is a digital phone line that allows your call center or business to make and receive phone calls from your existing IP (internet Protocol) network connection. This means you need as many SIP Trunks as you will have simultaneous calls at any given time throughout your organization. For example, if you […]