Monthly Archives: March, 2012

Cloud Based Contact Center

Cloud Based Contact Center Leading multi-national software company selects inContact to unify service processes Cloud Based Contact Center – 7th March 2012 – inContact the leading provider of cloud based contact center software and contact center agent optimization tools announced that a leading multi-national software company selected the inContact cloud based contact center routing and […]

Blended Dialer Software

Blended Dialer Software Smarter Blended Dialer Software Blended Dialer Software by inContact, automatically moves outbound agents to inbound queues when call volumes increase, and back to outbound when the inbound service level is met, ensuring your agents are working on your most profitable activities. In a perfect world, call volumes would be perfectly predictable, every […]

Least Cost Routing

Least Cost Routing Wholesale Least Cost Routing (LCR) Carriers ECTtelecom, a worldwide provider of cloud voice applications and Session Initiation Protocol (SIP) Termination services such as Least Cost Routing, offers Wholesale SIP Trunking Termination and Least Cost Routing designed for Call Centers, Facility-Based Carriers, CLECs, ITSPs, Hosted and SIP Trunking VoIP Providers, and Hosted Dialer […]