Tag Archives: Call Center Long Distance

Philippines SIP Trunking Outbound/Inbound Termination

ECTtelecom is introducing SIP Trunking Outbound Termination cost per minute as low as $0.0078 USD for Philippine calls to the United States. Also, ECTtelecom is introducing SIP Trunking Inbound Toll Free Termination as low as $0.0080 USD for United States calls to the Philippines. ECTtelecom is offering businesses, contact centers and call centers these aggressive SIP Trunk rates utilizing only major USA carrier networks with worldwide POPS and Peering agreements.

In the last month the Philippines has replaced India as the Number 1 Outsource country for Outbound Termination and Inbound Toll Free Termination for contact centers and call centers. ECTtelecom is a major service provider for SIP Trunking call centers in the Philippines.

ECTtelecom is a USA premiere master telecommunications agency that provides services for SIP Trunking, TDM Long Distance, MPLS Service, Internet T1, E1, DS3, Private Lines and conferencing worldwide.

For more information about how to reduce SIP Trunking rates, increase talk times and agent productivity for contact centers and call centers contact an ECTtelecom specialist today at Toll Free 800-664-3071 or International 850-936-5887.

How many SIP Trunks do you need?

Basically a SIP Trunk is a digital phone line that allows your call center or business to make and receive phone calls from your existing IP (internet Protocol) network connection. This means you need as many SIP Trunks as you will have simultaneous calls at any given time throughout your organization.

For example, if you have 10 phone users in your office, and you know that at any given time you never have more than 5 or 6 users using the phone simultaneously, then you will need 6 SIP Trunks to ensure your business has enough trunks to handle your maximum simultaneous call volume on any given day. If you’re running an inbound or outbound call center you may need one SIP Trunk per operator or agent. So if you have 100 agents you may need 100 trunks.

The beauty of SIP Trunks is that they can be added or removed within hours, so your business, telemarketing call center or hosted contact center can make adjustments year-round to run at the maximum level of efficiency, always at the lowest cost. For more information about SIP Trunking contact an ECTtelecom agent today at Toll Free 800-664-3071, or International 850-936-5887.

What is SIP Trunking?

What is SIP Trunking? SIP Trunking replaces conventional TDM-based carrier interconnection on PRI (T1 or E1) connections with direct interconnection of VoIP communications between Enterprise IP-PBXs and the PSTN via a SIP carrier. It uses the SIP standard for call control and provides the advantage that you can combine all forms of traffic (voice, data, video) on a single connection to the service provider. This is significantly lower cost than separate data and voice connections and provides far greater flexibility. In fact SIP can provide call control for all types of traffic on the connection (though the available bandwidth varies by carrier). Security is provided at the boundary by means of a SIP-aware firewall, plus Call Admission Control (CAC) to provide high-quality voice connections.

SIP trunking has the advantage that SIP trunks come in units of one channel, unlike T1 (23 channels) or E1 (31 channels), which are often more than needed for branch offices. By consolidating all the business requirements in one location (e.g. the data-center) significant savings can be made. In addition, some carriers offer burst-able mode SIP trunks, where, for a small fee, additional capacity can be instantly provided to cover short-term traffic peaks.

The ability to use a common connection for voice, data and video is important — not just for cost savings, but also for deployment of unified communications (UC) solutions. Many legacy services require separation of these media (voice vs. data). UC assumes they are unified. So, using a single pipe makes sense.

SIP trunking is now a well-proven technology, with many carriers offering this service for both domestic and international traffic.

ECTtelecom is a premiere master telecommunications agency that provides services for Call Center Management, SIP Trunking, TDM Long Distance, MPLS Service, Internet T1, E1, DS3, Private Lines and conferencing worldwide.

CLICK HERE for a no obligation Quote, or call our sales team at USA Toll Free 800-664-3071 or International 850-936-5887.

Canada SIP Trunking Outbound Termination

ECTtelecom is introducing SIP Trunking Outbound Termination cost per minute of only $0.0050 for USA calls to Canada. The same rate of $0.0050 is also available to contact centers, businesses and call centers for SIP Trunk calls that originate in Canada and terminate in Canada. ECTtelecom is offering businesses, contact centers and call centers in Canada SIP Trunking Outbound Termination to the United States as low as $0.00788 cost per minute.

ECTtelecom is a premiere master telecommunications agency that provides services for SIP Trunking, TDM Long Distance, MPLS Service, Internet T1, E1, DS3, Private Lines and conferencing worldwide.

CLICK HERE for a no obligation quote, or call our sales team at USA Toll Free 800-664-3071 or International 850-936-5887.

Call Center Long Distance

SIP Trunking for Call Centers Future Is Bright

The future is bright for SIP Trunking. Many call centers are realizing how easy it is to switch from TDM Long Distance to SIP Trunking Long Distance. ECTtelecom offers Call Center Long Distance customers savings as much as 40% by switching from TDM to SIP Trunking. SIP Trunks allow termination using your current phone system without needing to buy expensive new equipment.

ECTtelecom is a leader as a service provider for SIP Trunking and provides its call centers with TDM or SIP Trunking Interstate (State to State) Outbound and Inbound Long Distance rates as low as $0.00788 cost per minute. TDM or SIP Trunking Non-Dialer NPA-NXX rates are as low as $0.00177. ECTtelecom is offering a package of DID’s in every area code in the USA whereby you can customize the Outbound ANI Display.

Long Distance SIP Trunking call center traffic with high short duration calls per second (CPS) monthly charges can be eliminated by many of our service providers. Also, monthly charges per channel or simultaneous call path can be eliminated by many of our service providers.

ECTtelecom is a vendor for the Call Center Times. For more information about TDM or SIP Trunking Call Center Long Distance call us at 800-664-3071 or go to www.ecttelecom.com.

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