Tag Archives: Call Center

Hosted Predictive Dialer

Hosted Predictive Dialer Software for Call Centers

Highly sophisticated, simulation-based dialing engine boosts agent productivity and ensures compliance with the inContact Hosted Predictive Dialing software.

On average, only one in five outbound calls actually connect to a live person, consuming a lot of time. For a call center, that means a lot of wasted productivity as their agents attempt to connect. Businesses and call centers can use an outbound dialer to help, but in many cases that raises concerns about regulatory compliance, increased cost, and increased complexity for agents and administrators. Then there are the customers, and the last thing you want to do is bother them with nuisance calls.

While you can’t produce more time, you can maximize it with the inContact dialer. The inContact Hosted Predictive Dialer software can increase talk times and agent productivity so you can deliver a better customer experience for less. This sophisticated dialing engine also includes preview, progressive, and message lay-down dialing to match your call center and business needs and increase the effectiveness of each contact, resulting in higher rates of success.

Regulatory compliance is an afterthought for many vendors.  With inContact, it is the core dialer principle. From the beginning, the inContact hosted predictive dialing has been designed to drive optimal performance in harmony with governmental regulations, including abandonment rate, ring-no-answer thresholds, and time-of-day dialing.  Because of its purpose-built design there is no need for supervisors to micromanage or manipulate a campaign in search of better performance, providing an extra level of compliance protection.

ECTtelecom offers the inContact Hosted Predictive Dialer Software with SIP Trunking rates as low as $0.0800 for Outbound Call Centers. For a no obligation quote CLICK HERE, or more information about inContact Predictive Dialer Software and SIP Trunking contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887.

Introducing the inContact Product Suite

Call Center Productivity Without the Price

The inContact platform is revolutionizing the way call center operations buy contact handling/workforce optimization applications. Unlike traditional, on-premise call center solutions, the inContact product suite is a set of on-demand software applications within our powerful IP network.

inContact is designed to support call center agents from anywhere – within a call center facility or from home. The inContact vision is to give our customers the ability to go from being a traditional call center to a full-featured contact center.

Because inContact applications are hosted within our network, our products seamlessly integrate with your existing telecom investment. No costly facility improvements are required to add ACD (Automatic Call Distributor) with skills-based routing, IVR (Interactive Voice Response) and speech recognition, CTI (Computer Telephony Integration), call blending and universal queuing.

The inContact cloud-based suite includes TDM and VoIP voice service such as SIP Trunking Outbound Termination and Inbound Termination for contact centers and call centers.

Our agent optimization features can provide additional value to the way your call center operates including an innovative hiring solution, an eLearning tool, workforce management functionality and a customer feedback and survey solution. All these features support multi-site locations and at-home workers from a unified system interface.

The inContact suite levels the playing field, bringing advanced contact center applications to every call center business. Managers benefit because they can quickly scale up or down, responding to changes in the overall business environment. The most popular enhancements are now pre-integrated and delivered in an affordable pricing service model.

• No big, up-front capital expenditure

• Low risk commitment

• No ongoing maintenance fees

• No costly integration every time a new service is added

• No on-site equipment to maintain

• No consulting services every time a contact flow needs to be modified

For more information about how to increase talk times and agent productivity for contact centers and call centers contact an ECTtelecom specialist today at Toll Free 800-664-3071, or International 850-936-5887.

VoIP SIP Trunking Quality of Service (QoS)

Actually there are not that many choices for VoIP providers offering Quality of Service (QoS) for SIP Trunk services. Voice Quality (QoS) is the main focus of ECTtelecom in selecting a major carrier for Origination and Termination VoIP SIP Trunking service for our call center and business customers.

VoIP SIP enables multi-location call centers and businesses to streamline the management and reduce costs of managing their communications. With SIP Trunking, you can leverage a centralized IP-PBX in one or more primary locations using an existing private network or MPLS VPN service.

For SIP Trunking Inbound (Toll Free) Outbound Origination and Termination service contact an ECTtelecom SIP Trunking specialist today at Toll Free 800-664-3071, or International 850-936-5887.

Predictive Dialer Termination

We accept all Predictive Dialer Traffic

ECTtelecom offers multiple carriers that provide SIP Trunking Termination with the highest quality of service for predictive dialer traffic. SIP dialer termination is notorious for overloading a carrier’s network infrastructure due to high volume calls per second with lower connection rates and short duration call times. We have carriers that have platforms that allow customers that use Auto Dialers to utilize the newest technology and lower costs.

We love long distance SIP Trunking and TDM outbound call centers and telemarketers with short duration calls per second that use predictive dialers. Some service providers reject short duration call traffic, but we have Tier 1 service providers that welcome it.

We offer the best hosted predictive dialer software for contact centers and call centers in the world. On average, only one in five SIP Trunking or TDM outbound calls actually connect to a live person, consuming a lot of time. For a call center, that means a lot of wasted productivity as their agents attempt to connect. Businesses can use an outbound dialer to help, but in many cases that raises concerns about regulatory compliance, increased cost, and increased complexity for agents and administrators. Then there are the customers, and the last thing you want to do is bother them with nuisance calls.

While you can’t produce more time, you can maximize it with the inContact dialer. The inContact hosted Predictive Dialer software can increase talk times and agent productivity so you can deliver a better customer experience for less. This sophisticated dialing engine also includes preview, progressive, and message lay-down dialing to match your business needs and increase the effectiveness of each contact, resulting in higher rates of success.

For more information about how to increase talk times and agent productivity for call centers contact an ECTtelecom SIP Trunking specialist today at Toll Free 800-664-3071, or International 850-936-5887.

How many SIP Trunks do you need?

Basically a SIP Trunk is a digital phone line that allows your call center or business to make and receive phone calls from your existing IP (internet Protocol) network connection. This means you need as many SIP Trunks as you will have simultaneous calls at any given time throughout your organization.

For example, if you have 10 phone users in your office, and you know that at any given time you never have more than 5 or 6 users using the phone simultaneously, then you will need 6 SIP Trunks to ensure your business has enough trunks to handle your maximum simultaneous call volume on any given day. If you’re running an inbound or outbound call center you may need one SIP Trunk per operator or agent. So if you have 100 agents you may need 100 trunks.

The beauty of SIP Trunks is that they can be added or removed within hours, so your business, telemarketing call center or hosted contact center can make adjustments year-round to run at the maximum level of efficiency, always at the lowest cost. For more information about SIP Trunking contact an ECTtelecom agent today at Toll Free 800-664-3071, or International 850-936-5887.