Tag Archives: Cloud Based Call Centers

Cloud Based Call Center

Benefits of Cloud Based Call Center Solutions

ECTtelecom’s powerful portfolio of cloud based call center solutions enables organizations to operate more efficiently, optimize the cost and quality of every interaction in the call center, create new pathways to profit and ensure ongoing business improvement and growth.

Our solutions help contact centers increase profitability by giving them the tools and expertise they need to reduce costs and create a brand-building customer experience. Benefits include access to cloud based software upgrades without paying software maintenance fees or involved deployments. Our call center customers utilize a pay as you go billing model where they only pay for what they use.

Our cloud based contact center and call center solution can be installed on top of complete or partial existing phone equipment (Aspect, Genesys, Avaya, Nortel, etc.). We support Cloud Based SIP Trunking and TDM Long Distance and Predictive Dialer Outbound Calls almost anywhere in the world.

For more information about cloud based call center services contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887.