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Tag Archives: contact centers
Cloud Communications
Simplify the Transition to Cloud Communications
With a diverse and ever changing communications landscape, the challenge many contact centers and call centers face is how to transition from TDM technologies that are costly to maintain to next generation IP communications with all the inherent advantages over TDM without having to make expensive investments in new infrastructure.
ECTtelecom offers a SIP Trunking solution to help companies transition from TDM to SIP Cloud Communications for contact centers and call centers that:
• Leverage your existing investments and simplify the transition to SIP Trunk networks with an all IP platform that connects TDM (Time Division Multiplexing), IP interfaces and wireless networks without having to rip and replace your existing telecom infrastructure.
• Maximize the efficiency and reduce the communications cost with our SIP Trunking services that intelligently enable voice and rich media LCR (Least Cost Routing) for SIP Outbound Termination and Inbound Termination.
• Simplify your processes by connecting your IVR (Interactive Voice Response), ACD (Automatic Call Distributor), CTI (Computer Telephony Integration) and other apps directly into network Services.
• Provide on-demand capacity with services to rapidly scale for heavy voice termination requirements from short duration outbound IVR, predictive dialer telemarketing, and automatic notification traffic flows.
ECTtelecom consistently offers the lowest cost, High Speed Internet, Voice, SIP Trunking and contact center and call center solutions. For a no obligation quote CLICK HERE, or more information about SIP Trunking and Cloud Communications contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887.
Cloud Based Call Center
Benefits of Cloud Based Call Center Solutions
ECTtelecom’s powerful portfolio of cloud based call center solutions enables organizations to operate more efficiently, optimize the cost and quality of every interaction in the call center, create new pathways to profit and ensure ongoing business improvement and growth.
Our solutions help contact centers increase profitability by giving them the tools and expertise they need to reduce costs and create a brand-building customer experience. Benefits include access to cloud based software upgrades without paying software maintenance fees or involved deployments. Our call center customers utilize a pay as you go billing model where they only pay for what they use.
Our cloud based contact center and call center solution can be installed on top of complete or partial existing phone equipment (Aspect, Genesys, Avaya, Nortel, etc.). We support Cloud Based SIP Trunking and TDM Long Distance and Predictive Dialer Outbound Calls almost anywhere in the world.
For more information about cloud based call center services contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887.
Introducing the inContact Product Suite
Call Center Productivity Without the Price
The inContact platform is revolutionizing the way call center operations buy contact handling/workforce optimization applications. Unlike traditional, on-premise call center solutions, the inContact product suite is a set of on-demand software applications within our powerful IP network.
inContact is designed to support call center agents from anywhere – within a call center facility or from home. The inContact vision is to give our customers the ability to go from being a traditional call center to a full-featured contact center.
Because inContact applications are hosted within our network, our products seamlessly integrate with your existing telecom investment. No costly facility improvements are required to add ACD (Automatic Call Distributor) with skills-based routing, IVR (Interactive Voice Response) and speech recognition, CTI (Computer Telephony Integration), call blending and universal queuing.
The inContact cloud-based suite includes TDM and VoIP voice service such as SIP Trunking Outbound Termination and Inbound Termination for contact centers and call centers.
Our agent optimization features can provide additional value to the way your call center operates including an innovative hiring solution, an eLearning tool, workforce management functionality and a customer feedback and survey solution. All these features support multi-site locations and at-home workers from a unified system interface.
The inContact suite levels the playing field, bringing advanced contact center applications to every call center business. Managers benefit because they can quickly scale up or down, responding to changes in the overall business environment. The most popular enhancements are now pre-integrated and delivered in an affordable pricing service model.
• No big, up-front capital expenditure
• Low risk commitment
• No ongoing maintenance fees
• No costly integration every time a new service is added
• No on-site equipment to maintain
• No consulting services every time a contact flow needs to be modified
For more information about how to increase talk times and agent productivity for contact centers and call centers contact an ECTtelecom specialist today at Toll Free 800-664-3071, or International 850-936-5887.
VoIP SIP Trunking Quality of Service (QoS)
Actually there are not that many choices for VoIP providers offering Quality of Service (QoS) for SIP Trunk services. Voice Quality (QoS) is the main focus of ECTtelecom in selecting a major carrier for Origination and Termination VoIP SIP Trunking service for our call center and business customers.
VoIP SIP enables multi-location call centers and businesses to streamline the management and reduce costs of managing their communications. With SIP Trunking, you can leverage a centralized IP-PBX in one or more primary locations using an existing private network or MPLS VPN service.
For SIP Trunking Inbound (Toll Free) Outbound Origination and Termination service contact an ECTtelecom SIP Trunking specialist today at Toll Free 800-664-3071, or International 850-936-5887.
Predictive Dialer Termination
We accept all Predictive Dialer Traffic
ECTtelecom offers multiple carriers that provide SIP Trunking Termination with the highest quality of service for predictive dialer traffic. SIP dialer termination is notorious for overloading a carrier’s network infrastructure due to high volume calls per second with lower connection rates and short duration call times. We have carriers that have platforms that allow customers that use Auto Dialers to utilize the newest technology and lower costs.
We love long distance SIP Trunking and TDM outbound call centers and telemarketers with short duration calls per second that use predictive dialers. Some service providers reject short duration call traffic, but we have Tier 1 service providers that welcome it.
We offer the best hosted predictive dialer software for contact centers and call centers in the world. On average, only one in five SIP Trunking or TDM outbound calls actually connect to a live person, consuming a lot of time. For a call center, that means a lot of wasted productivity as their agents attempt to connect. Businesses can use an outbound dialer to help, but in many cases that raises concerns about regulatory compliance, increased cost, and increased complexity for agents and administrators. Then there are the customers, and the last thing you want to do is bother them with nuisance calls.
While you can’t produce more time, you can maximize it with the inContact dialer. The inContact hosted Predictive Dialer software can increase talk times and agent productivity so you can deliver a better customer experience for less. This sophisticated dialing engine also includes preview, progressive, and message lay-down dialing to match your business needs and increase the effectiveness of each contact, resulting in higher rates of success.
For more information about how to increase talk times and agent productivity for call centers contact an ECTtelecom SIP Trunking specialist today at Toll Free 800-664-3071, or International 850-936-5887.