Tag Archives: contact centre

SIP Trunking TDM Inbound Toll Free Service




Why are Inbound Toll Free rates not displayed on SIP Trunking and TDM service provider websites?

The reason Inbound Toll Free rates are not usually displayed on SIP Trunking and TDM service provider websites is because they are about 40% to 100% higher than $0.0098 Outbound rates. If you need Inbound Toll free rates to match your Outbound rates ECTtelecom can make this happen. Because of the huge volume that ECTtelecom provides our worldwide customers we are able to offer low rates through major carriers such as Global Crossing, Qwest, Level 3 and others.

ECTtelecom is introducing $0.0098 for SIP Trunking and TDM Outbound service and Inbound Toll Free service for call centers and businesses.  When most service providers charge $0.0150 to $0.0020 For SIP Trunking and TDM Inbound Toll Free service we are offering a sub penny rate. Check your service provider’s invoice and see what your Inbound Toll Free service rate is. Also, our great rates apply to both SIP Trunking and TDM service.

Our Incontact hosted call center solutions also feature Inbound and Outbound call blending.  That means when call volumes creep up and service level goals start to slip, your hotter calls can be automatically routed to outbound agents.  This ensures your customers are always handled quickly and to their satisfaction. If wait times are still too long, our ACD has a call back feature that lets your customers wait for an agent without having to wait on the phone.

And while our hosted ACD solutions are all about helping you create a differentiated customer experience, they’re also about making your life easier.  Because inContact is a cloud-based call center provider, we can help businesses with multiple call center locations unify call distribution across the globe. That means no matter where you choose to do business, we can help.

For a free inContact webinar demo, more information about the inContact Cloud Based Call Center Solutions, SIP Trunking, TDM, Outbound service, Inbound Toll Free service, Hosted PBX,  Hosted Predictive Dialers, MPLS, Private Line, Internet T1, E1, DS3, OCX, Fixed Wireless, Ethernet, and Satellite contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887. Please visit our website at https://www.ecttelecom.com – For a no obligation quote CLICK HERE.

Introducing the inContact Product Suite

Call Center Productivity Without the Price

The inContact platform is revolutionizing the way call center operations buy contact handling/workforce optimization applications. Unlike traditional, on-premise call center solutions, the inContact product suite is a set of on-demand software applications within our powerful IP network.

inContact is designed to support call center agents from anywhere – within a call center facility or from home. The inContact vision is to give our customers the ability to go from being a traditional call center to a full-featured contact center.

Because inContact applications are hosted within our network, our products seamlessly integrate with your existing telecom investment. No costly facility improvements are required to add ACD (Automatic Call Distributor) with skills-based routing, IVR (Interactive Voice Response) and speech recognition, CTI (Computer Telephony Integration), call blending and universal queuing.

The inContact cloud-based suite includes TDM and VoIP voice service such as SIP Trunking Outbound Termination and Inbound Termination for contact centers and call centers.

Our agent optimization features can provide additional value to the way your call center operates including an innovative hiring solution, an eLearning tool, workforce management functionality and a customer feedback and survey solution. All these features support multi-site locations and at-home workers from a unified system interface.

The inContact suite levels the playing field, bringing advanced contact center applications to every call center business. Managers benefit because they can quickly scale up or down, responding to changes in the overall business environment. The most popular enhancements are now pre-integrated and delivered in an affordable pricing service model.

• No big, up-front capital expenditure

• Low risk commitment

• No ongoing maintenance fees

• No costly integration every time a new service is added

• No on-site equipment to maintain

• No consulting services every time a contact flow needs to be modified

For more information about how to increase talk times and agent productivity for contact centers and call centers contact an ECTtelecom specialist today at Toll Free 800-664-3071, or International 850-936-5887.

Hosted Call Center Outsourcing Solutions

Call Center Outsourcing

To acquire new business and retain the old, you have to deliver better customer service than your prospect can and do it for less than your competitors. Unfortunately, you’re an outsider trying to be an insider and running a good call center is expensive. Not to mention, with all the other outsourcing call centers out there, you’ve got to deliver real, measurable value to your prospects while still making a profit.

inContact understands your challenges as an outsourcer like no one else. We as an inContact partner know when it comes to differentiation, for you, it’s not just a matter of branding, but a matter of success or failure. We can help you add measurable value to your clients by enabling you to collect critical business intelligence that can increase your customers’ dependency on your services. Not only can we increase your competitive edge, but we can help you reduce operational expenses and cost per call and help you deliver a better, more profitable customer experience for your contact center.

ECTtelecom has been a partner with inContact since 1998. We know contact centers and call centers and bring our telecom knowledge to the inContact management that includes SIP Trunking and TDM Long Distance Service. For more information about inContact contact us today at Toll Free 800-664-3071, or International 850-936-5887.