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Tag Archives: CTI
Cloud Communications
Simplify the Transition to Cloud Communications
With a diverse and ever changing communications landscape, the challenge many contact centers and call centers face is how to transition from TDM technologies that are costly to maintain to next generation IP communications with all the inherent advantages over TDM without having to make expensive investments in new infrastructure.
ECTtelecom offers a SIP Trunking solution to help companies transition from TDM to SIP Cloud Communications for contact centers and call centers that:
• Leverage your existing investments and simplify the transition to SIP Trunk networks with an all IP platform that connects TDM (Time Division Multiplexing), IP interfaces and wireless networks without having to rip and replace your existing telecom infrastructure.
• Maximize the efficiency and reduce the communications cost with our SIP Trunking services that intelligently enable voice and rich media LCR (Least Cost Routing) for SIP Outbound Termination and Inbound Termination.
• Simplify your processes by connecting your IVR (Interactive Voice Response), ACD (Automatic Call Distributor), CTI (Computer Telephony Integration) and other apps directly into network Services.
• Provide on-demand capacity with services to rapidly scale for heavy voice termination requirements from short duration outbound IVR, predictive dialer telemarketing, and automatic notification traffic flows.
ECTtelecom consistently offers the lowest cost, High Speed Internet, Voice, SIP Trunking and contact center and call center solutions. For a no obligation quote CLICK HERE, or more information about SIP Trunking and Cloud Communications contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887.
Cloud Contact Center
inContact Cloud Based Contact Center Software Solutions
ECTtelecom.com is an authorized master agent for inContact cloud-based contact centers and call centers worldwide. inContact’s powerful portfolio of cloud based contact center solutions enables organizations to operate more efficiently, optimize the cost and quality of every interaction in the contact center, create new pathways to profit and ensure ongoing business improvement and growth. inContact helps contact centers increase profitability by giving them the tools and expertise they need to reduce costs and create a brand-building customer experience. SIP Trunking or TDM Long Distance can be deployed with the inContact cloud based solutions for Outbound Termination and Inbound Termination.
INCONTACT NETWORK
• inContact Network – Carrier grade network that offers low cost routing and redundancy that single carriers cannot provide Contact Routing
• Automatic Call Distributor (ACD) – Intelligently route customers to the method of service they prefer and the agent most equipped to help them
• Computer-Telephony Integration (CTI) – Provide a more personalized customer experience with seamless integration between the agents’ telephone and computer
• Interactive Voice Response (IVR) – Let customers interact the way they prefer with this call interface which recognizes and responds to simple commands and collects information to properly route the call to an agent or other self-help options
BENEFITS OF CLOUD-BASED SOLUTIONS
• No to minimal setup expenses
• Fast and easy deployment
• Access to software upgrades without paying software maintenance fees or involved deployments
• Pay-as-you-go billing model—pay only for what you use
• Easily scalable to handle fluctuations in call volume
• Reduced IT support staff and hardware requirements
• Can be installed on top of complete or partial existing phone equipment (Aspect, Genesys, Avaya, Nortel, etc.)
• Easy, rapid deployment means system is up-and-running in days, not months
• Added flexibility makes it easy to operate a virtual workforce and seamlessly connect multiple contact center sites
• Reduced total cost of ownership (TCO)
• Allows more business continuity
• Allows access to SIP Trunking or TDM for Outbound and Inbound calling
ECTtelecom consistently offers the lowest cost, High Speed Internet, Voice, SIP Trunking and contact center and call center software. For a no obligation quote CLICK HERE, or more information about SIP Trunking Phone Service contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887.