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Tag Archives: Inbound Toll Free
SIP Trunking TDM Inbound Toll Free Service
Why are Inbound Toll Free rates not displayed on SIP Trunking and TDM service provider websites?
The reason Inbound Toll Free rates are not usually displayed on SIP Trunking and TDM service provider websites is because they are about 40% to 100% higher than $0.0098 Outbound rates. If you need Inbound Toll free rates to match your Outbound rates ECTtelecom can make this happen. Because of the huge volume that ECTtelecom provides our worldwide customers we are able to offer low rates through major carriers such as Global Crossing, Qwest, Level 3 and others.
ECTtelecom is introducing $0.0098 for SIP Trunking and TDM Outbound service and Inbound Toll Free service for call centers and businesses. When most service providers charge $0.0150 to $0.0020 For SIP Trunking and TDM Inbound Toll Free service we are offering a sub penny rate. Check your service provider’s invoice and see what your Inbound Toll Free service rate is. Also, our great rates apply to both SIP Trunking and TDM service.
Our Incontact hosted call center solutions also feature Inbound and Outbound call blending. That means when call volumes creep up and service level goals start to slip, your hotter calls can be automatically routed to outbound agents. This ensures your customers are always handled quickly and to their satisfaction. If wait times are still too long, our ACD has a call back feature that lets your customers wait for an agent without having to wait on the phone.
And while our hosted ACD solutions are all about helping you create a differentiated customer experience, they’re also about making your life easier. Because inContact is a cloud-based call center provider, we can help businesses with multiple call center locations unify call distribution across the globe. That means no matter where you choose to do business, we can help.
For a free inContact webinar demo, more information about the inContact Cloud Based Call Center Solutions, SIP Trunking, TDM, Outbound service, Inbound Toll Free service, Hosted PBX, Hosted Predictive Dialers, MPLS, Private Line, Internet T1, E1, DS3, OCX, Fixed Wireless, Ethernet, and Satellite contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887. Please visit our website at https://www.ecttelecom.com – For a no obligation quote CLICK HERE.
Call Center Customer Service
Do you think that customer service is getting worse? You’re probably right…
The ACSI just release the 2010 results of their multi-year study on customer service and found that it is…dropping. Yep. So if you feel like customer service is going down, you’re probably right.
With a few exceptions, it is declining.
What can we do about it? I really don’t believe that we are getting up in the morning and saying to ourselves in the mirror, “what can I do to offer worse customer service?” I believe that those in the industry want to do a better job of offering customer service.
Some claim that it is all about the fragile economy and consumer sensitivity. If that is the case, now is your chance to jump on it and beat out all of your competition in customer satisfaction.
Greater customer satisfaction leads to:
- Customers who buy more from you
- Customers who spread good word of mouth about you
- More profitable companies
So, things are looking bad across the board…now is your chance to really shine. What are you doing to shine? Share your ideas with us here or with me at
Source: Greg Smart — inContact — greg.smart@incontact.com.
For a free inContact webinar demo, more information about the inContact Cloud Based Call Center Solutions, SIP Trunking, TDM, Outbound Termination, Inbound Toll Free Termination, Hosted PBX, Hosted Predictive Dialers, MPLS, Private Line, Internet T1, E1, DS3, OCX, Fixed Wireless, Ethernet, and Satellite contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887. Please visit our website at https://www.ecttelecom.com – For a no obligation quote CLICK HERE.
Why Use SIP Trunking?
Deploying SIP trunking can be a big step toward simplifying your organization’s telecommunications and preparing for the latest enhancements to real-time communications. One of the primary advantages of SIP trunking is that you can consolidate your organization’s connections to the PSTN at a central site, as opposed to legacy TDM trunking, which typically requires a separate trunk from each branch site.
SIP Trunking in Lync Server
The Microsoft Lync Server SIP trunking capabilities enable the following:
- An enterprise user, whether inside or outside the corporate firewall, can make a local or long-distance call specified by an E.164-compliant number that is terminated on the PSTN as a service of the corresponding service provider.
- Any PSTN subscriber can contact an enterprise user inside or outside the corporate firewall by dialing a Direct Inward Dialing (DID) number associated with that enterprise user.
Cost Savings
The cost savings associated with SIP trunking can be substantial:
- Long distance calls typically cost much less through a SIP trunk.
- You can cut manageability costs and reduce the complexity of deployment.
- Basic rate interface (BRI) and primary rate interface (PRI) fees can be eliminated if you connect a SIP trunk directly to your ITSP at significantly lower cost. In legacy TDM trunking, service providers charge for calls by the minute. The cost of SIP trunking may be based on bandwidth usage, which you can buy in smaller, more economical increments. (The actual cost depends on the service model of the ITSP you choose.)
SIP Trunking vs. Hosting a PSTN Gateway or IP-PBX
Because SIP trunks connect directly to your service provider, you can eliminate your PSTN gateways and their management cost and complexity. Using a SIP trunk can lead to substantial cost savings through reduced maintenance and administration.
Expanded VoIP Services
Voice features are often the primary motivation for deploying SIP trunking, but voice support alone is just the first step. With SIP trunking, you can extend VoIP capabilities and enable Lync Server 2010 to deliver a richer set of services than you can get with previous technology. For example, the same SIP trunk that delivers your telephone service and other VoIP communications services may now provide the following:
- Enhanced presence detection for devices that are not running Microsoft Lync Server 2010 can provide better integration with mobile phones, allowing you to see when a user is on a mobile phone call.
- E9-1-1 emergency calling enables the authorities who answer 911 calls to determine the caller’s location from his or her telephone number.
- GPS locations can be integrated with your Location Information Server to track mobile user location.
For a free inContact webinar demo, more information about the inContact Cloud Based Call Center Solutions, SIP Trunking, TDM, Outbound Termination, Inbound Toll Free Termination, Hosted PBX, Hosted Predictive Dialers, MPLS, Private Line, Internet T1, E1, DS3, OCX, Fixed Wireless, Ethernet, and Satellite contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887. Please visit our website at https://www.ecttelecom.com – For a no obligation quote CLICK HERE.
Inbound Outbound Call Center
What is Inbound and Outbound Call Center?
An outbound call center is one in which call center agents make outbound calls to customers on behalf of a business or client. Calls made from the center can include telemarketing, sales or fund-raising calls, as well as calls for contact list updating, surveys or verification services.
An inbound call center is one that exclusively or predominately handles inbound calls (calls initiated by the customer) rather than outbound calls. A call center may handle either only inbound or outbound calls or might deal with a combination of the two.
ECTtelecom is a leading TDM and SIP Trunking provider for inbound and outbound call centers. Our TDM and SIP Trunking rates are as low as the following:
$0.0089 USD Outbound
$0.0089 USD Inbound Toll Free
Check out our Global Crossing promotion for TDM and SIP Outbound and Inbound services for call centers and businesses.
For a free inContact webinar demo, more information about the inContact Cloud Based Call Center Solutions, SIP Trunking, TDM, Outbound Termination, Inbound Toll Free Termination, Hosted PBX, Hosted Predictive Dialers, MPLS, Private Line, Internet T1, E1, DS3, OCX, Fixed Wireless, Ethernet, and Satellite contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887. Please visit our website at https://www.ecttelecom.com – For a no obligation quote CLICK HERE.
Hosted Contact Centers
ECTtelecom is a Master Agent for InContact
US Toll Free 800-664-3071 — International 850-936-5887 — www.ecttelecom.com
inContact Hosted Contact Center Solutions
TCO Study Confirms: Save Up to 40% with the Cloud
It’s always been common sense that if you switch from a premise-based solution to the cloud, the savings (both in dollars and time) is substantial. However, a new TCO report comparing premise to hosted contact center software from Frost & Sullivan shows that not only is that assumption correct, but the savings get better and bigger the larger the contact center and the more solutions being used.
It’s always been thought that enterprise contact centers couldn’t benefit from a hosted solution. However, the study shows that over 5 years, a 500 seat contact center using full-function cloud solutions could save 43%. That’s no small amount, no matter how you slice the numbers.
Following are the key highlights of the report:
• Hosted contact center services significantly reduce TCO over premise-based systems in both three- and five-year scenarios for all 12 of the configurations analyzed.
• The larger the contact center, the higher the savings with the hosted model. Over five years 100 seat centers averaged 23% savings, 250 seat centers averaged 34% savings , and 500 seat centers averaged 43% savings.
• The more contact center applications hosted in the cloud, the more money saved. In a 100-seat contact center, for example, the five-year savings jumps from 9% for a hosted ACD to 23% for a full-function, nine-application hosted system.
All of the study’s TCO calculations take into account the costs of systems and applications, implementation, maintenance and upgrades, and hosted per-agent, per-month fees.
| 5-Year TCO Hosted Cost Savings % Over Corresponding Premise Deployment | |||
| Seats | |||
| Configurations | 100 | 250 | 500 |
| ACD Only | 9% | 10% | 19% |
| ACD+ | 21% | 28% | 39% |
| Full Function | 23% | 34% | 43% |
After seeing the numbers, and considering that with the cloud, you’re always running the most current version of the software, I guess the only question left to explore is why a company wouldn’t switch. You can read the full report by sending an e-mail to info@ecttelecom.com. In the Subject area type in the words “Save Up to 40% with the Cloud”.
For a free inContact webinar demo, more information about the inContact Cloud Based Call Center Solutions, SIP Trunking, TDM, Outbound Termination, Inbound Toll Free Termination, Hosted PBX, Hosted Predictive Dialers, MPLS, Private Line, Internet T1, E1, DS3, OCX, Fixed Wireless, Ethernet, and Satellite contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887. For a no obligation quote CLICK HERE.