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ECTtelecom Master Agent for IntelePeer
ECTtelecom is a master agent for IntelePeer SIP Trunking Service for cloud based call centers and businesses worldwide (www.ecttelecom.com). Call USA 800-664-3071 or International 850-936-5887.
IntelePeer Joins the Cisco Developer Network as Registered Developer and Completes Cisco Interoperability Verification Testing
SAN MATEO, CA–(Marketwire – April 12, 2011) – IntelePeer Inc., (www.intelepeer.com) a leader in the delivery of communications via cloud-based infrastructure, today announced that it has joined the Cisco Developer Network as a Registered Developer within the Unified Communications technology category. In addition, IntelePeer successfully completed interoperability testing* between the Cisco Unified Border Element, version 8.5, and IntelePeer’s Cloud Communications Services, including IntelePeer Specialized SIP Trunking for Cisco Unified Communications and IntelePeer’s Hosted Intercompany Media Engine (IME) services. IntelePeer’s Hosted IME services offer cloud-based federation that connects to diverse Unified Communications platforms for rich multimodal communications.
The Cisco Developer Network (www.cisco.com/go/cdn) unites Cisco with third-party developers of hardware and software to deliver tested interoperable solutions to joint customers. As a Registered Developer, IntelePeer offers a complementary product offering and has started to collaborate with Cisco to meet the needs of joint customers. With offerings such as IntelePeer’s SIP Trunking and Hosted IME services, customers can more quickly deploy a broad range of Cisco Compatible business applications, devices or services that can enhance the capabilities, performance and management of their Cisco network.
For more information on IntelePeer’s Cloud Communications Services, SIP Trunking and Hosted IME services interoperability with Cisco Unified Border Element, version 8.5, go to https://developer.cisco.com/web/partner/search?accountId=0014000000XyP9QAAV.
About IntelePeer
IntelePeer®, Inc. is the leading provider of cloud communications services for enterprises and service providers. The company’s patent pending, all-IP platform connects customers’ telecommunications networks and systems on-demand. The IntelePeer CaaS IP platform includes an extensive carrier-grade Media Peering Grid™ service carrying more than 25 billion minutes annually, a SuperRegistry™ global directory with more than 478 million telephone numbers, and AppworX®communication application toolset. IntelePeer’s platform easily and cost-effectively delivers high-quality voice, video, SMS, and other rich-media communications to any phone or IP connected device worldwide. By making it easy for customers to transition from legacy TDM to next-generation IP networks, IntelePeer is transforming communications, while helping service providers and businesses save money, enhance productivity, and generate new sources of revenue. For more information visit: www.intelepeer.com.
*Interoperability testing is designed to simulate typical customer configurations, and does not replace the need for on-site testing in conjunction with actual implementation.
About ECTtelecom
ECTtelecom consistently offers the lowest cost, High Speed Internet, MPLS, Voice, SIP Trunking and Contact Center and Call Center Solutions. ECTtelecom.com is a master agent for inContact. For a no obligation quote CLICK HERE, or more information about VoIP SIP Trunking and Cloud Based Call Center Solutions contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887.
U.S.-Based Outsourcer Selects inContact
U.S.-Based Outsourcer Selects the inContact Cloud-Based Contact Center Solution
Growing Company Will Leverage Solution’s Scalability to Enhance Service for Energy Industry Customers
SALT LAKE CITY (April 8, 2011) – inContact (NASDAQ: SAAS), the leading provider of on-demand call center software and call center agent optimization tools, announced today that an expanding U.S. based outsourcer has selected the inContact solution to better serve its growing energy industry clientele.
The outsourcing company was originally established to provide services for a single energy company and has experienced rapid growth as a result of market conditions and deregulation. The outsourcer currently provides mission-critical service for more than 30 different energy/utility companies and maintains 200 agents to process calls for billing inquiries, service issues and reporting of potentially hazardous situations. As the company grew, it was challenged by its aging premise-based phone systems, and the need to quickly and easily support new business became apparent. The company selected the inContact cloud-based solution to provide key capabilities such as easy customization of the customer experience and agent experience, built-in disaster recovery without the additional hardware requirements of a premise-based system, as well as a flexible payment model that matched its business requirements.
“The inContact cloud-based solution gives outsourcers in any industry an extraordinary competitive advantage,” said Paul Jarman, inContact CEO. “Our powerful portfolio of scalable, flexible, pay-as-you-go cloud-based solutions enables outsourcers to better manage their talent, reduce non-billable hours and increase revenue per call. In short, we help them create profitable customer experiences.”
Jarman concluded, “inContact also helps outsourcers differentiate their offerings within the competitive call center outsourcer market by enabling them to collect critical business intelligence that can increase their customers’ dependence on their services. Our powerful, cloud-based solutions can automate, analyze and optimize virtually every key customer-focused process in call center outsourcing organizations.”
About inContact
inContact (NASDAQ: SAAS) helps contact centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based contact center software solutions. The company’s services and solutions enable contact centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more about inContact visit www.ecttelecom.com.
About ECTtelecom
ECTtelecom consistently offers the lowest cost, High Speed Internet, MPLS, Voice, SIP Trunking and Contact Center and Call Center Solutions. ECTtelecom.com is a master agent for inContact. For a no obligation quote CLICK HERE, or more information about VoIP SIP Trunking and Cloud Based Call Center Solutions contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887.
Cloud Contact Center
inContact Cloud Based Contact Center Software Solutions
ECTtelecom.com is an authorized master agent for inContact cloud-based contact centers and call centers worldwide. inContact’s powerful portfolio of cloud based contact center solutions enables organizations to operate more efficiently, optimize the cost and quality of every interaction in the contact center, create new pathways to profit and ensure ongoing business improvement and growth. inContact helps contact centers increase profitability by giving them the tools and expertise they need to reduce costs and create a brand-building customer experience. SIP Trunking or TDM Long Distance can be deployed with the inContact cloud based solutions for Outbound Termination and Inbound Termination.
INCONTACT NETWORK
• inContact Network – Carrier grade network that offers low cost routing and redundancy that single carriers cannot provide Contact Routing
• Automatic Call Distributor (ACD) – Intelligently route customers to the method of service they prefer and the agent most equipped to help them
• Computer-Telephony Integration (CTI) – Provide a more personalized customer experience with seamless integration between the agents’ telephone and computer
• Interactive Voice Response (IVR) – Let customers interact the way they prefer with this call interface which recognizes and responds to simple commands and collects information to properly route the call to an agent or other self-help options
BENEFITS OF CLOUD-BASED SOLUTIONS
• No to minimal setup expenses
• Fast and easy deployment
• Access to software upgrades without paying software maintenance fees or involved deployments
• Pay-as-you-go billing model—pay only for what you use
• Easily scalable to handle fluctuations in call volume
• Reduced IT support staff and hardware requirements
• Can be installed on top of complete or partial existing phone equipment (Aspect, Genesys, Avaya, Nortel, etc.)
• Easy, rapid deployment means system is up-and-running in days, not months
• Added flexibility makes it easy to operate a virtual workforce and seamlessly connect multiple contact center sites
• Reduced total cost of ownership (TCO)
• Allows more business continuity
• Allows access to SIP Trunking or TDM for Outbound and Inbound calling
ECTtelecom consistently offers the lowest cost, High Speed Internet, Voice, SIP Trunking and contact center and call center software. For a no obligation quote CLICK HERE, or more information about SIP Trunking Phone Service contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887.
Outbound Call Center
inContact Outbound Call Center Software in the Cloud
ECTtelecom is the leader for Outbound and Inbound Call Centers and Contact Centers. We are a master agent for the inContact Hosted Predictive Dialer Software in the cloud that utilizes TDM and SIP Trunking. Outbound Call Centers around the world utilize the inContact cloud hosted call center software to improve customer satisfaction and reduce operational cost.
The inContact Predictive Dialer is an intelligent, campaign-based outbound dialer with a sophisticated, simulation-based dialing engine that determines the optimal balance between wait times and abandoned calls. Our Blended Dialer Software automatically moves outbound agents to inbound queues when call volumes increase, and back to outbound when the inbound service level is met, ensuring your agents are working on your most profitable activities
ECTtelecom has inContact customers using the hosted cloud based Outbound Call Center software and SIP Trunking Long Distance. We offer real solutions for startup call centers to large call centers with 300 plus agents. Our inContact Outbound and Inbound software in the cloud allows outsourcers to service any kind of contact center contract.
ECTtelecom consistently offers the lowest cost, High Speed Internet, Voice, and SIP Trunking services. For a no obligation quote CLICK HERE, or more information about SIP Trunking Phone Service contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887.
Outbound Termination
Outbound Termination Call Center Solutions
ECTtelecom is the leading resource for information on SIP Trunking Outbound Termination and SIP Trunking Inbound Termination for Call Centers and businesses. We provide Wholesale Outbound and Inbound Termination for both US and International Outbound Termination. It’s not difficult to find a SIP Trunking service provider that can provide cost per minute rates for Outbound Termination below $0.0099 USD, but try obtaining these rates for Inbound Termination. However, ECTtelecom is able to obtain for our customers SIP Inbound Termination rates as low $0.0080 USD. We are never beat on rates for SIP Trunking Inbound Termination for call centers and contact centers.
We offer Outbound US NPA-NXX cost per minute rates as low as $0.0017 USD for call centers and contact centers. Our US Origination Outbound Termination Rates to Canada is as low as $0.0050 USD. Canada Origination Outbound calls to Canada Termination is as low as $0.0050 USD. Philippines Outbound Termination to the US is as low as $0.0078. All of our International rates are competitive, too.
ECTtelecom offers inContact cloud based predictive dialer software for Outbound Termination call centers and contact centers. The inContact hosted Predictive Dialer software can increase talk times and agent productivity so you can deliver a better customer experience for less. This sophisticated dialing engine also includes preview, progressive, and message lay-down dialing to match your business needs and increase the effectiveness of each contact, resulting in higher rates of success.
ECTtelecom consistently offers the lowest cost, High Speed Internet, Voice, SIP Trunking and data services. For a no obligation quote CLICK HERE, or more information about SIP Trunking Phone Service contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887.