Tag Archives: incontact cloud

SIP Call Center

 

 

 

 

 

 

ECTtelecom SIP Call Center Solutions

ECTtelecom is the leading VoIP SIP Trunking solution for inbound (toll free), outbound and predictive dialing call centers. The only thing required to set up SIP Trunking are personal computers (PC’s) and a broadband connection.  Your SIP Call Center agents can be located anywhere in the world to utilize our multiple SIP Trunking carrier networks.

A SIP (Session Initiation Protocol) Trunk is a connection between two network elements, a PBX and a service provider.

Although a SIP Trunk can be viewed as a phone line delivered over an IP trunk connection to a provider network using Ethernet, broadband, copper, etc., voice is not the only thing the SIP signaling protocol can handle. SIP manages not only voice but also data packets, enabling everything from voice and video, to chat, email, presence, collaboration, dynamic concurrent call sessions, conferencing, contact center management and business continuity. SIP Trunking is rapidly replacing TDM long distance service for call centers and contact centers.

SIP is a protocol supporting a user to user communications paradigm that utilizes any devise, any application, anywhere, anytime.

ECTtelecom offers the bundle option of SIP Trunking and TDM Inbound (Toll Free) and Outbound Service with the inContact Cloud Based Call Center Solution. InContact is the World’s largest service provider of Cloud Based Contact Center Solutions. Experts say “Incontact is the clear leader.”

inContact helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center call routing, self service and agent optimization solutions. The company’s services and solutions enable call centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth.

For a free Incontact webinar demo, or more information about SIP Trunking, TDM and Cloud Based Call Center Solutions contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887 – www.ecttelecom.com.

Inbound Toll Free Call Center

 

 

 

 

 

 

 

Inbound Toll Free Call Center Service As Low As $0.00988

ECTtelecom is now offering Inbound Toll Free Call Center Service as low as $0.00988 for SIP Trunking and TDM customers with only a $250.00 monthly commitment. Normally in order to obtain an Inbound Toll Free rate below $0.01 (one cent USD) you would have to commit to a substantial monthly minimum. The cost per minute rate of $0.00988 also applies to international outsourcing call centers where calls originate in the USA and terminate to most countries.

Example: A person in the USA calls a Toll Free Number that terminates to a Call Center in the Philippines – Cost is $0.00988 cost per minute. For qualifying heavy users of Inbound Toll Free Termination we offer rates below $0.0080 cost per minute for USA and International contact centers and call centers.

ECTtelecom offers the bundle option of SIP Trunking and TDM Inbound Toll Free and Outbound Service with the inContact Cloud Based Call Center Solution. InContact is the World’s largest service provider of Cloud Based Contact Center Solutions. Experts say “Incontact is the clear leader.”

For a free Incontact webinar demo or more information about SIP Trunking, TDM and Cloud Based Call Center Solutions contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887 – www.ecttelecom.com.

ECTtelecom Master Agent for IntelePeer

ECTtelecom is a master agent for IntelePeer SIP Trunking Service for cloud based call centers and businesses worldwide (www.ecttelecom.com). Call USA 800-664-3071 or International 850-936-5887.

IntelePeer Joins the Cisco Developer Network as Registered Developer and Completes Cisco Interoperability Verification Testing

SAN MATEO, CA–(Marketwire – April 12, 2011) – IntelePeer Inc., (www.intelepeer.com) a leader in the delivery of communications via cloud-based infrastructure, today announced that it has joined the Cisco Developer Network as a Registered Developer within the Unified Communications technology category. In addition, IntelePeer successfully completed interoperability testing* between the Cisco Unified Border Element, version 8.5, and IntelePeer’s Cloud Communications Services, including IntelePeer Specialized SIP Trunking for Cisco Unified Communications and IntelePeer’s Hosted Intercompany Media Engine (IME) services. IntelePeer’s Hosted IME services offer cloud-based federation that connects to diverse Unified Communications platforms for rich multimodal communications.

The Cisco Developer Network (www.cisco.com/go/cdn) unites Cisco with third-party developers of hardware and software to deliver tested interoperable solutions to joint customers. As a Registered Developer, IntelePeer offers a complementary product offering and has started to collaborate with Cisco to meet the needs of joint customers. With offerings such as IntelePeer’s SIP Trunking and Hosted IME services, customers can more quickly deploy a broad range of Cisco Compatible business applications, devices or services that can enhance the capabilities, performance and management of their Cisco network.

For more information on IntelePeer’s Cloud Communications Services, SIP Trunking and Hosted IME services interoperability with Cisco Unified Border Element, version 8.5, go to https://developer.cisco.com/web/partner/search?accountId=0014000000XyP9QAAV.

About IntelePeer
IntelePeer®, Inc. is the leading provider of cloud communications services for enterprises and service providers. The company’s patent pending, all-IP platform connects customers’ telecommunications networks and systems on-demand. The IntelePeer CaaS IP platform includes an extensive carrier-grade Media Peering Grid™ service carrying more than 25 billion minutes annually, a SuperRegistry™ global directory with more than 478 million telephone numbers, and AppworX®communication application toolset. IntelePeer’s platform easily and cost-effectively delivers high-quality voice, video, SMS, and other rich-media communications to any phone or IP connected device worldwide. By making it easy for customers to transition from legacy TDM to next-generation IP networks, IntelePeer is transforming communications, while helping service providers and businesses save money, enhance productivity, and generate new sources of revenue. For more information visit: www.intelepeer.com.

*Interoperability testing is designed to simulate typical customer configurations, and does not replace the need for on-site testing in conjunction with actual implementation.

About ECTtelecom

ECTtelecom consistently offers the lowest cost, High Speed Internet, MPLS, Voice, SIP Trunking and Contact Center and Call Center Solutions.  ECTtelecom.com is a master agent for inContact. For a no obligation quote CLICK HERE, or more information about VoIP SIP Trunking and Cloud Based Call Center Solutions contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887.

U.S.-Based Outsourcer Selects inContact

 

 

U.S.-Based Outsourcer Selects the inContact Cloud-Based Contact Center Solution

Growing Company Will Leverage Solution’s Scalability to Enhance Service for Energy Industry Customers

SALT LAKE CITY (April 8, 2011) – inContact (NASDAQ: SAAS), the leading provider of on-demand call center software and call center agent optimization tools, announced today that an expanding U.S. based outsourcer has selected the inContact solution to better serve its growing energy industry clientele.

The outsourcing company was originally established to provide services for a single energy company and has experienced rapid growth as a result of market conditions and deregulation.  The outsourcer currently provides mission-critical service for more than 30 different energy/utility companies and maintains 200 agents to process calls for billing inquiries, service issues and reporting of potentially hazardous situations. As the company grew, it was challenged by its aging premise-based phone systems, and the need to quickly and easily support new business became apparent. The company selected the inContact cloud-based solution to provide key capabilities such as easy customization of the customer experience and agent experience, built-in disaster recovery without the additional hardware requirements of a premise-based system, as well as a flexible payment model that matched its business requirements.

“The inContact cloud-based solution gives outsourcers in any industry an extraordinary competitive advantage,” said Paul Jarman, inContact CEO. “Our powerful portfolio of scalable, flexible, pay-as-you-go cloud-based solutions enables outsourcers to better manage their talent, reduce non-billable hours and increase revenue per call. In short, we help them create profitable customer experiences.”

Jarman concluded, “inContact also helps outsourcers differentiate their offerings within the competitive call center outsourcer market by enabling them to collect critical business intelligence that can increase their customers’ dependence on their services. Our powerful, cloud-based solutions can automate, analyze and optimize virtually every key customer-focused process in call center outsourcing organizations.”

About inContact

inContact (NASDAQ: SAAS) helps contact centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based contact center software solutions. The company’s services and solutions enable contact centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more about inContact visit www.ecttelecom.com.

About ECTtelecom

ECTtelecom consistently offers the lowest cost, High Speed Internet, MPLS, Voice, SIP Trunking and Contact Center and Call Center Solutions.  ECTtelecom.com is a master agent for inContact. For a no obligation quote CLICK HERE, or more information about VoIP SIP Trunking and Cloud Based Call Center Solutions contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887.

Cloud Contact Center

inContact Cloud Based Contact Center Software Solutions

ECTtelecom.com is an authorized master agent for inContact cloud-based contact centers and call centers worldwide. inContact’s powerful portfolio of cloud based contact center solutions enables organizations to operate more efficiently, optimize the cost and quality of every interaction in the contact center, create new pathways to profit and ensure ongoing business improvement and growth. inContact helps contact centers increase profitability by giving them the tools and expertise they need to reduce costs and create a brand-building customer experience. SIP Trunking or TDM Long Distance can be deployed with the inContact cloud based solutions for Outbound Termination and Inbound Termination.

INCONTACT NETWORK

• inContact Network – Carrier grade network that offers low cost routing and redundancy that single carriers cannot provide Contact Routing

• Automatic Call Distributor (ACD) – Intelligently route customers to the method of service they prefer and the agent most equipped to help them

• Computer-Telephony Integration (CTI) – Provide a more personalized customer experience with seamless integration between the agents’ telephone and computer

• Interactive Voice Response (IVR) – Let customers interact the way they prefer with this call interface which recognizes and responds to simple commands and collects information to properly route the call to an agent or other self-help options

BENEFITS OF CLOUD-BASED SOLUTIONS

• No to minimal setup expenses

• Fast and easy deployment

• Access to software upgrades without paying software maintenance fees or involved deployments

• Pay-as-you-go billing model—pay only for what you use

• Easily scalable to handle fluctuations in call volume

• Reduced IT support staff and hardware requirements

• Can be installed on top of complete or partial existing phone equipment (Aspect, Genesys, Avaya, Nortel, etc.)

• Easy, rapid deployment means system is up-and-running in days, not months

• Added flexibility makes it easy to operate a virtual workforce and seamlessly connect multiple contact center sites

• Reduced total cost of ownership (TCO)

• Allows more business continuity

• Allows access to SIP Trunking or TDM for Outbound and Inbound calling

ECTtelecom consistently offers the lowest cost, High Speed Internet, Voice, SIP Trunking and contact center and call center software.  For a no obligation quote CLICK HERE, or more information about SIP Trunking Phone Service contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887.