Tag Archives: inContact CTI

Cloud Contact Center

inContact Cloud Based Contact Center Software Solutions

ECTtelecom.com is an authorized master agent for inContact cloud-based contact centers and call centers worldwide. inContact’s powerful portfolio of cloud based contact center solutions enables organizations to operate more efficiently, optimize the cost and quality of every interaction in the contact center, create new pathways to profit and ensure ongoing business improvement and growth. inContact helps contact centers increase profitability by giving them the tools and expertise they need to reduce costs and create a brand-building customer experience. SIP Trunking or TDM Long Distance can be deployed with the inContact cloud based solutions for Outbound Termination and Inbound Termination.


• inContact Network – Carrier grade network that offers low cost routing and redundancy that single carriers cannot provide Contact Routing

• Automatic Call Distributor (ACD) – Intelligently route customers to the method of service they prefer and the agent most equipped to help them

• Computer-Telephony Integration (CTI) – Provide a more personalized customer experience with seamless integration between the agents’ telephone and computer

• Interactive Voice Response (IVR) – Let customers interact the way they prefer with this call interface which recognizes and responds to simple commands and collects information to properly route the call to an agent or other self-help options


• No to minimal setup expenses

• Fast and easy deployment

• Access to software upgrades without paying software maintenance fees or involved deployments

• Pay-as-you-go billing model—pay only for what you use

• Easily scalable to handle fluctuations in call volume

• Reduced IT support staff and hardware requirements

• Can be installed on top of complete or partial existing phone equipment (Aspect, Genesys, Avaya, Nortel, etc.)

• Easy, rapid deployment means system is up-and-running in days, not months

• Added flexibility makes it easy to operate a virtual workforce and seamlessly connect multiple contact center sites

• Reduced total cost of ownership (TCO)

• Allows more business continuity

• Allows access to SIP Trunking or TDM for Outbound and Inbound calling

ECTtelecom consistently offers the lowest cost, High Speed Internet, Voice, SIP Trunking and contact center and call center software.  For a no obligation quote CLICK HERE, or more information about SIP Trunking Phone Service contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887.