Tag Archives: incontact sip trunking

Outbound Call Center

inContact Outbound Call Center Software in the Cloud

ECTtelecom is the leader for Outbound and Inbound Call Centers and Contact Centers. We are a master agent for the inContact Hosted Predictive Dialer Software in the cloud that utilizes TDM and SIP Trunking. Outbound Call Centers around the world utilize the inContact cloud hosted call center software to improve customer satisfaction and reduce operational cost.

The inContact Predictive Dialer is an intelligent, campaign-based outbound dialer with a sophisticated, simulation-based dialing engine that determines the optimal balance between wait times and abandoned calls. Our Blended Dialer Software automatically moves outbound agents to inbound queues when call volumes increase, and back to outbound when the inbound service level is met, ensuring your agents are working on your most profitable activities

ECTtelecom has inContact customers using the hosted cloud based Outbound Call Center software and SIP Trunking Long Distance. We offer real solutions for startup call centers to large call centers with 300 plus agents. Our inContact Outbound and Inbound software in the cloud allows outsourcers to service any kind of contact center contract.

ECTtelecom consistently offers the lowest cost, High Speed Internet, Voice, and SIP Trunking services.  For a no obligation quote CLICK HERE, or more information about SIP Trunking Phone Service contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887.

Outbound Termination

Outbound Termination Call Center Solutions

ECTtelecom is the leading resource for information on SIP Trunking Outbound Termination and SIP Trunking Inbound Termination for Call Centers and businesses. We provide Wholesale Outbound and Inbound Termination for both US and International Outbound Termination. It’s not difficult to find a SIP Trunking service provider that can provide cost per minute rates for Outbound Termination below $0.0099 USD, but try obtaining these rates for Inbound Termination. However, ECTtelecom is able to obtain for our customers SIP Inbound Termination rates as low $0.0080 USD. We are never beat on rates for SIP Trunking Inbound Termination for call centers and contact centers.

We offer Outbound US NPA-NXX cost per minute rates as low as $0.0017 USD for call centers and contact centers. Our US Origination Outbound Termination Rates to Canada is as low as $0.0050 USD. Canada Origination Outbound calls to Canada Termination is as low as $0.0050 USD. Philippines Outbound Termination to the US is as low as $0.0078. All of our International rates are competitive, too.

ECTtelecom offers inContact cloud based predictive dialer software for Outbound Termination call centers and contact centers. The inContact hosted Predictive Dialer software can increase talk times and agent productivity so you can deliver a better customer experience for less. This sophisticated dialing engine also includes preview, progressive, and message lay-down dialing to match your business needs and increase the effectiveness of each contact, resulting in higher rates of success.

ECTtelecom consistently offers the lowest cost, High Speed Internet, Voice, SIP Trunking and data services.  For a no obligation quote CLICK HERE, or more information about SIP Trunking Phone Service contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887.