Tag Archives: Incontact

U.S.-Based Outsourcer Selects inContact

 

 

U.S.-Based Outsourcer Selects the inContact Cloud-Based Contact Center Solution

Growing Company Will Leverage Solution’s Scalability to Enhance Service for Energy Industry Customers

SALT LAKE CITY (April 8, 2011) – inContact (NASDAQ: SAAS), the leading provider of on-demand call center software and call center agent optimization tools, announced today that an expanding U.S. based outsourcer has selected the inContact solution to better serve its growing energy industry clientele.

The outsourcing company was originally established to provide services for a single energy company and has experienced rapid growth as a result of market conditions and deregulation.  The outsourcer currently provides mission-critical service for more than 30 different energy/utility companies and maintains 200 agents to process calls for billing inquiries, service issues and reporting of potentially hazardous situations. As the company grew, it was challenged by its aging premise-based phone systems, and the need to quickly and easily support new business became apparent. The company selected the inContact cloud-based solution to provide key capabilities such as easy customization of the customer experience and agent experience, built-in disaster recovery without the additional hardware requirements of a premise-based system, as well as a flexible payment model that matched its business requirements.

“The inContact cloud-based solution gives outsourcers in any industry an extraordinary competitive advantage,” said Paul Jarman, inContact CEO. “Our powerful portfolio of scalable, flexible, pay-as-you-go cloud-based solutions enables outsourcers to better manage their talent, reduce non-billable hours and increase revenue per call. In short, we help them create profitable customer experiences.”

Jarman concluded, “inContact also helps outsourcers differentiate their offerings within the competitive call center outsourcer market by enabling them to collect critical business intelligence that can increase their customers’ dependence on their services. Our powerful, cloud-based solutions can automate, analyze and optimize virtually every key customer-focused process in call center outsourcing organizations.”

About inContact

inContact (NASDAQ: SAAS) helps contact centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based contact center software solutions. The company’s services and solutions enable contact centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more about inContact visit www.ecttelecom.com.

About ECTtelecom

ECTtelecom consistently offers the lowest cost, High Speed Internet, MPLS, Voice, SIP Trunking and Contact Center and Call Center Solutions.  ECTtelecom.com is a master agent for inContact. For a no obligation quote CLICK HERE, or more information about VoIP SIP Trunking and Cloud Based Call Center Solutions contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887.

Outbound Call Center

inContact Outbound Call Center Software in the Cloud

ECTtelecom is the leader for Outbound and Inbound Call Centers and Contact Centers. We are a master agent for the inContact Hosted Predictive Dialer Software in the cloud that utilizes TDM and SIP Trunking. Outbound Call Centers around the world utilize the inContact cloud hosted call center software to improve customer satisfaction and reduce operational cost.

The inContact Predictive Dialer is an intelligent, campaign-based outbound dialer with a sophisticated, simulation-based dialing engine that determines the optimal balance between wait times and abandoned calls. Our Blended Dialer Software automatically moves outbound agents to inbound queues when call volumes increase, and back to outbound when the inbound service level is met, ensuring your agents are working on your most profitable activities

ECTtelecom has inContact customers using the hosted cloud based Outbound Call Center software and SIP Trunking Long Distance. We offer real solutions for startup call centers to large call centers with 300 plus agents. Our inContact Outbound and Inbound software in the cloud allows outsourcers to service any kind of contact center contract.

ECTtelecom consistently offers the lowest cost, High Speed Internet, Voice, and SIP Trunking services.  For a no obligation quote CLICK HERE, or more information about SIP Trunking Phone Service contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887.

Outbound Termination

Outbound Termination Call Center Solutions

ECTtelecom is the leading resource for information on SIP Trunking Outbound Termination and SIP Trunking Inbound Termination for Call Centers and businesses. We provide Wholesale Outbound and Inbound Termination for both US and International Outbound Termination. It’s not difficult to find a SIP Trunking service provider that can provide cost per minute rates for Outbound Termination below $0.0099 USD, but try obtaining these rates for Inbound Termination. However, ECTtelecom is able to obtain for our customers SIP Inbound Termination rates as low $0.0080 USD. We are never beat on rates for SIP Trunking Inbound Termination for call centers and contact centers.

We offer Outbound US NPA-NXX cost per minute rates as low as $0.0017 USD for call centers and contact centers. Our US Origination Outbound Termination Rates to Canada is as low as $0.0050 USD. Canada Origination Outbound calls to Canada Termination is as low as $0.0050 USD. Philippines Outbound Termination to the US is as low as $0.0078. All of our International rates are competitive, too.

ECTtelecom offers inContact cloud based predictive dialer software for Outbound Termination call centers and contact centers. The inContact hosted Predictive Dialer software can increase talk times and agent productivity so you can deliver a better customer experience for less. This sophisticated dialing engine also includes preview, progressive, and message lay-down dialing to match your business needs and increase the effectiveness of each contact, resulting in higher rates of success.

ECTtelecom consistently offers the lowest cost, High Speed Internet, Voice, SIP Trunking and data services.  For a no obligation quote CLICK HERE, or more information about SIP Trunking Phone Service contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887.

Introducing the inContact Product Suite

Call Center Productivity Without the Price

The inContact platform is revolutionizing the way call center operations buy contact handling/workforce optimization applications. Unlike traditional, on-premise call center solutions, the inContact product suite is a set of on-demand software applications within our powerful IP network.

inContact is designed to support call center agents from anywhere – within a call center facility or from home. The inContact vision is to give our customers the ability to go from being a traditional call center to a full-featured contact center.

Because inContact applications are hosted within our network, our products seamlessly integrate with your existing telecom investment. No costly facility improvements are required to add ACD (Automatic Call Distributor) with skills-based routing, IVR (Interactive Voice Response) and speech recognition, CTI (Computer Telephony Integration), call blending and universal queuing.

The inContact cloud-based suite includes TDM and VoIP voice service such as SIP Trunking Outbound Termination and Inbound Termination for contact centers and call centers.

Our agent optimization features can provide additional value to the way your call center operates including an innovative hiring solution, an eLearning tool, workforce management functionality and a customer feedback and survey solution. All these features support multi-site locations and at-home workers from a unified system interface.

The inContact suite levels the playing field, bringing advanced contact center applications to every call center business. Managers benefit because they can quickly scale up or down, responding to changes in the overall business environment. The most popular enhancements are now pre-integrated and delivered in an affordable pricing service model.

• No big, up-front capital expenditure

• Low risk commitment

• No ongoing maintenance fees

• No costly integration every time a new service is added

• No on-site equipment to maintain

• No consulting services every time a contact flow needs to be modified

For more information about how to increase talk times and agent productivity for contact centers and call centers contact an ECTtelecom specialist today at Toll Free 800-664-3071, or International 850-936-5887.

Hosted Call Center Outsourcing Solutions

Call Center Outsourcing

To acquire new business and retain the old, you have to deliver better customer service than your prospect can and do it for less than your competitors. Unfortunately, you’re an outsider trying to be an insider and running a good call center is expensive. Not to mention, with all the other outsourcing call centers out there, you’ve got to deliver real, measurable value to your prospects while still making a profit.

inContact understands your challenges as an outsourcer like no one else. We as an inContact partner know when it comes to differentiation, for you, it’s not just a matter of branding, but a matter of success or failure. We can help you add measurable value to your clients by enabling you to collect critical business intelligence that can increase your customers’ dependency on your services. Not only can we increase your competitive edge, but we can help you reduce operational expenses and cost per call and help you deliver a better, more profitable customer experience for your contact center.

ECTtelecom has been a partner with inContact since 1998. We know contact centers and call centers and bring our telecom knowledge to the inContact management that includes SIP Trunking and TDM Long Distance Service. For more information about inContact contact us today at Toll Free 800-664-3071, or International 850-936-5887.