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Tag Archives: Long Distance
AireSpring SIP Trunking
AireSpring Long Distance SIP Trunking
ECTtelecom is a Master Agent for AireSpring Services
800-664-3071 850-936-5887
AireSpring Long Distance SIP Trunking was built to handle the high calls per second which today’s contact centers and equipment require. No monthly charge per channel or simultaneous call path for long distance or toll free-service! Long Distance SIP Trunking is the ultimate product for companies needing high volume outbound only service. Most turn ups within 24-48 hours. VoIP mobility. Location independence instead of the traditional attachment to physical location of PSTN.
KEY FEATURES/BENEFITS
• Most competitive rates per trunk
• Supports G711, G729 Codec’s
• SLA Provided through AireSpring Public/Private IP access
• Huge savings over traditional lines or trunks
• Built in network diversity provides a high level of network security and protects you from outages
• Choice and cost. Simple IP connections with the public internet or private IP infrastructure gives the consumer greater options, less dependence on hardware and a greatly reduced price
• Only need to maintain one IP-based connection for both data and voice
• Fewer circuits, less interfaces, more efficiency, more cost effectiveness
• Increased enterprise productivity and applications efficiency
For more information about AireSpring’s SIP Trunking, Call Center Solutions, TDM, Data, MPLS and High Speed Internet contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887. For a no obligation quote CLICK HERE.
Cloud Contact Center
inContact Cloud Based Contact Center Software Solutions
ECTtelecom.com is an authorized master agent for inContact cloud-based contact centers and call centers worldwide. inContact’s powerful portfolio of cloud based contact center solutions enables organizations to operate more efficiently, optimize the cost and quality of every interaction in the contact center, create new pathways to profit and ensure ongoing business improvement and growth. inContact helps contact centers increase profitability by giving them the tools and expertise they need to reduce costs and create a brand-building customer experience. SIP Trunking or TDM Long Distance can be deployed with the inContact cloud based solutions for Outbound Termination and Inbound Termination.
INCONTACT NETWORK
• inContact Network – Carrier grade network that offers low cost routing and redundancy that single carriers cannot provide Contact Routing
• Automatic Call Distributor (ACD) – Intelligently route customers to the method of service they prefer and the agent most equipped to help them
• Computer-Telephony Integration (CTI) – Provide a more personalized customer experience with seamless integration between the agents’ telephone and computer
• Interactive Voice Response (IVR) – Let customers interact the way they prefer with this call interface which recognizes and responds to simple commands and collects information to properly route the call to an agent or other self-help options
BENEFITS OF CLOUD-BASED SOLUTIONS
• No to minimal setup expenses
• Fast and easy deployment
• Access to software upgrades without paying software maintenance fees or involved deployments
• Pay-as-you-go billing model—pay only for what you use
• Easily scalable to handle fluctuations in call volume
• Reduced IT support staff and hardware requirements
• Can be installed on top of complete or partial existing phone equipment (Aspect, Genesys, Avaya, Nortel, etc.)
• Easy, rapid deployment means system is up-and-running in days, not months
• Added flexibility makes it easy to operate a virtual workforce and seamlessly connect multiple contact center sites
• Reduced total cost of ownership (TCO)
• Allows more business continuity
• Allows access to SIP Trunking or TDM for Outbound and Inbound calling
ECTtelecom consistently offers the lowest cost, High Speed Internet, Voice, SIP Trunking and contact center and call center software. For a no obligation quote CLICK HERE, or more information about SIP Trunking Phone Service contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887.
Outbound Call Center
inContact Outbound Call Center Software in the Cloud
ECTtelecom is the leader for Outbound and Inbound Call Centers and Contact Centers. We are a master agent for the inContact Hosted Predictive Dialer Software in the cloud that utilizes TDM and SIP Trunking. Outbound Call Centers around the world utilize the inContact cloud hosted call center software to improve customer satisfaction and reduce operational cost.
The inContact Predictive Dialer is an intelligent, campaign-based outbound dialer with a sophisticated, simulation-based dialing engine that determines the optimal balance between wait times and abandoned calls. Our Blended Dialer Software automatically moves outbound agents to inbound queues when call volumes increase, and back to outbound when the inbound service level is met, ensuring your agents are working on your most profitable activities
ECTtelecom has inContact customers using the hosted cloud based Outbound Call Center software and SIP Trunking Long Distance. We offer real solutions for startup call centers to large call centers with 300 plus agents. Our inContact Outbound and Inbound software in the cloud allows outsourcers to service any kind of contact center contract.
ECTtelecom consistently offers the lowest cost, High Speed Internet, Voice, and SIP Trunking services. For a no obligation quote CLICK HERE, or more information about SIP Trunking Phone Service contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887.
What is SIP Trunking?
What is SIP Trunking? SIP Trunking replaces conventional TDM-based carrier interconnection on PRI (T1 or E1) connections with direct interconnection of VoIP communications between Enterprise IP-PBXs and the PSTN via a SIP carrier. It uses the SIP standard for call control and provides the advantage that you can combine all forms of traffic (voice, data, video) on a single connection to the service provider. This is significantly lower cost than separate data and voice connections and provides far greater flexibility. In fact SIP can provide call control for all types of traffic on the connection (though the available bandwidth varies by carrier). Security is provided at the boundary by means of a SIP-aware firewall, plus Call Admission Control (CAC) to provide high-quality voice connections.
SIP trunking has the advantage that SIP trunks come in units of one channel, unlike T1 (23 channels) or E1 (31 channels), which are often more than needed for branch offices. By consolidating all the business requirements in one location (e.g. the data-center) significant savings can be made. In addition, some carriers offer burst-able mode SIP trunks, where, for a small fee, additional capacity can be instantly provided to cover short-term traffic peaks.
The ability to use a common connection for voice, data and video is important — not just for cost savings, but also for deployment of unified communications (UC) solutions. Many legacy services require separation of these media (voice vs. data). UC assumes they are unified. So, using a single pipe makes sense.
SIP trunking is now a well-proven technology, with many carriers offering this service for both domestic and international traffic.
ECTtelecom is a premiere master telecommunications agency that provides services for Call Center Management, SIP Trunking, TDM Long Distance, MPLS Service, Internet T1, E1, DS3, Private Lines and conferencing worldwide.
CLICK HERE for a no obligation Quote, or call our sales team at USA Toll Free 800-664-3071 or International 850-936-5887.
Canada SIP Trunking Outbound Termination
ECTtelecom is introducing SIP Trunking Outbound Termination cost per minute of only $0.0050 for USA calls to Canada. The same rate of $0.0050 is also available to contact centers, businesses and call centers for SIP Trunk calls that originate in Canada and terminate in Canada. ECTtelecom is offering businesses, contact centers and call centers in Canada SIP Trunking Outbound Termination to the United States as low as $0.00788 cost per minute.
ECTtelecom is a premiere master telecommunications agency that provides services for SIP Trunking, TDM Long Distance, MPLS Service, Internet T1, E1, DS3, Private Lines and conferencing worldwide.
CLICK HERE for a no obligation quote, or call our sales team at USA Toll Free 800-664-3071 or International 850-936-5887.