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Tag Archives: outbound dialer
Cloud Communications
Simplify the Transition to Cloud Communications
With a diverse and ever changing communications landscape, the challenge many contact centers and call centers face is how to transition from TDM technologies that are costly to maintain to next generation IP communications with all the inherent advantages over TDM without having to make expensive investments in new infrastructure.
ECTtelecom offers a SIP Trunking solution to help companies transition from TDM to SIP Cloud Communications for contact centers and call centers that:
• Leverage your existing investments and simplify the transition to SIP Trunk networks with an all IP platform that connects TDM (Time Division Multiplexing), IP interfaces and wireless networks without having to rip and replace your existing telecom infrastructure.
• Maximize the efficiency and reduce the communications cost with our SIP Trunking services that intelligently enable voice and rich media LCR (Least Cost Routing) for SIP Outbound Termination and Inbound Termination.
• Simplify your processes by connecting your IVR (Interactive Voice Response), ACD (Automatic Call Distributor), CTI (Computer Telephony Integration) and other apps directly into network Services.
• Provide on-demand capacity with services to rapidly scale for heavy voice termination requirements from short duration outbound IVR, predictive dialer telemarketing, and automatic notification traffic flows.
ECTtelecom consistently offers the lowest cost, High Speed Internet, Voice, SIP Trunking and contact center and call center solutions. For a no obligation quote CLICK HERE, or more information about SIP Trunking and Cloud Communications contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887.
Outbound Call Center
inContact Outbound Call Center Software in the Cloud
ECTtelecom is the leader for Outbound and Inbound Call Centers and Contact Centers. We are a master agent for the inContact Hosted Predictive Dialer Software in the cloud that utilizes TDM and SIP Trunking. Outbound Call Centers around the world utilize the inContact cloud hosted call center software to improve customer satisfaction and reduce operational cost.
The inContact Predictive Dialer is an intelligent, campaign-based outbound dialer with a sophisticated, simulation-based dialing engine that determines the optimal balance between wait times and abandoned calls. Our Blended Dialer Software automatically moves outbound agents to inbound queues when call volumes increase, and back to outbound when the inbound service level is met, ensuring your agents are working on your most profitable activities
ECTtelecom has inContact customers using the hosted cloud based Outbound Call Center software and SIP Trunking Long Distance. We offer real solutions for startup call centers to large call centers with 300 plus agents. Our inContact Outbound and Inbound software in the cloud allows outsourcers to service any kind of contact center contract.
ECTtelecom consistently offers the lowest cost, High Speed Internet, Voice, and SIP Trunking services. For a no obligation quote CLICK HERE, or more information about SIP Trunking Phone Service contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887.
Outbound Termination
Outbound Termination Call Center Solutions
ECTtelecom is the leading resource for information on SIP Trunking Outbound Termination and SIP Trunking Inbound Termination for Call Centers and businesses. We provide Wholesale Outbound and Inbound Termination for both US and International Outbound Termination. It’s not difficult to find a SIP Trunking service provider that can provide cost per minute rates for Outbound Termination below $0.0099 USD, but try obtaining these rates for Inbound Termination. However, ECTtelecom is able to obtain for our customers SIP Inbound Termination rates as low $0.0080 USD. We are never beat on rates for SIP Trunking Inbound Termination for call centers and contact centers.
We offer Outbound US NPA-NXX cost per minute rates as low as $0.0017 USD for call centers and contact centers. Our US Origination Outbound Termination Rates to Canada is as low as $0.0050 USD. Canada Origination Outbound calls to Canada Termination is as low as $0.0050 USD. Philippines Outbound Termination to the US is as low as $0.0078. All of our International rates are competitive, too.
ECTtelecom offers inContact cloud based predictive dialer software for Outbound Termination call centers and contact centers. The inContact hosted Predictive Dialer software can increase talk times and agent productivity so you can deliver a better customer experience for less. This sophisticated dialing engine also includes preview, progressive, and message lay-down dialing to match your business needs and increase the effectiveness of each contact, resulting in higher rates of success.
ECTtelecom consistently offers the lowest cost, High Speed Internet, Voice, SIP Trunking and data services. For a no obligation quote CLICK HERE, or more information about SIP Trunking Phone Service contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887.
Hosted Predictive Dialer
Hosted Predictive Dialer Software for Call Centers
Highly sophisticated, simulation-based dialing engine boosts agent productivity and ensures compliance with the inContact Hosted Predictive Dialing software.
On average, only one in five outbound calls actually connect to a live person, consuming a lot of time. For a call center, that means a lot of wasted productivity as their agents attempt to connect. Businesses and call centers can use an outbound dialer to help, but in many cases that raises concerns about regulatory compliance, increased cost, and increased complexity for agents and administrators. Then there are the customers, and the last thing you want to do is bother them with nuisance calls.
While you can’t produce more time, you can maximize it with the inContact dialer. The inContact Hosted Predictive Dialer software can increase talk times and agent productivity so you can deliver a better customer experience for less. This sophisticated dialing engine also includes preview, progressive, and message lay-down dialing to match your call center and business needs and increase the effectiveness of each contact, resulting in higher rates of success.
Regulatory compliance is an afterthought for many vendors. With inContact, it is the core dialer principle. From the beginning, the inContact hosted predictive dialing has been designed to drive optimal performance in harmony with governmental regulations, including abandonment rate, ring-no-answer thresholds, and time-of-day dialing. Because of its purpose-built design there is no need for supervisors to micromanage or manipulate a campaign in search of better performance, providing an extra level of compliance protection.
ECTtelecom offers the inContact Hosted Predictive Dialer Software with SIP Trunking rates as low as $0.0800 for Outbound Call Centers. For a no obligation quote CLICK HERE, or more information about inContact Predictive Dialer Software and SIP Trunking contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887.
Predictive Dialer Termination
We accept all Predictive Dialer Traffic
ECTtelecom offers multiple carriers that provide SIP Trunking Termination with the highest quality of service for predictive dialer traffic. SIP dialer termination is notorious for overloading a carrier’s network infrastructure due to high volume calls per second with lower connection rates and short duration call times. We have carriers that have platforms that allow customers that use Auto Dialers to utilize the newest technology and lower costs.
We love long distance SIP Trunking and TDM outbound call centers and telemarketers with short duration calls per second that use predictive dialers. Some service providers reject short duration call traffic, but we have Tier 1 service providers that welcome it.
We offer the best hosted predictive dialer software for contact centers and call centers in the world. On average, only one in five SIP Trunking or TDM outbound calls actually connect to a live person, consuming a lot of time. For a call center, that means a lot of wasted productivity as their agents attempt to connect. Businesses can use an outbound dialer to help, but in many cases that raises concerns about regulatory compliance, increased cost, and increased complexity for agents and administrators. Then there are the customers, and the last thing you want to do is bother them with nuisance calls.
While you can’t produce more time, you can maximize it with the inContact dialer. The inContact hosted Predictive Dialer software can increase talk times and agent productivity so you can deliver a better customer experience for less. This sophisticated dialing engine also includes preview, progressive, and message lay-down dialing to match your business needs and increase the effectiveness of each contact, resulting in higher rates of success.
For more information about how to increase talk times and agent productivity for call centers contact an ECTtelecom SIP Trunking specialist today at Toll Free 800-664-3071, or International 850-936-5887.