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Tag Archives: Predictive Dialing Call Center
Call Center Customer Service
Do you think that customer service is getting worse? You’re probably right…
The ACSI just release the 2010 results of their multi-year study on customer service and found that it is…dropping. Yep. So if you feel like customer service is going down, you’re probably right.
With a few exceptions, it is declining.
What can we do about it? I really don’t believe that we are getting up in the morning and saying to ourselves in the mirror, “what can I do to offer worse customer service?” I believe that those in the industry want to do a better job of offering customer service.
Some claim that it is all about the fragile economy and consumer sensitivity. If that is the case, now is your chance to jump on it and beat out all of your competition in customer satisfaction.
Greater customer satisfaction leads to:
- Customers who buy more from you
- Customers who spread good word of mouth about you
- More profitable companies
So, things are looking bad across the board…now is your chance to really shine. What are you doing to shine? Share your ideas with us here or with me at
Source: Greg Smart — inContact — greg.smart@incontact.com.
For a free inContact webinar demo, more information about the inContact Cloud Based Call Center Solutions, SIP Trunking, TDM, Outbound Termination, Inbound Toll Free Termination, Hosted PBX, Hosted Predictive Dialers, MPLS, Private Line, Internet T1, E1, DS3, OCX, Fixed Wireless, Ethernet, and Satellite contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887. Please visit our website at https://www.ecttelecom.com – For a no obligation quote CLICK HERE.
Fortune 500 Company Selects inContact
Fortune 500 Company Selects inContact for Call Center Services
TMCnet Contributor
April 15, 2011
ECTtelecom is a Master Agent for inContact Call Center Services
800-664-3071 850-936-5887
inContact has announced that a Fortune 500 company has selected the company’s cloud-based solution to improve the effectiveness of its European and Asia customer service operations.
inContact helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center call routing, self service and agent optimization solutions.
To enhance the ability of its contact center operations and create a virtual service hub for customers outside the US, the Fortune 500 Company chose to move to the cloud from a legacy, premise-based solution. The company has additional contact centers around the globe, and by the end of next year, it plans to unify its enterprise-wide call routing on the inContact platform.
“It’s clear that the cloud is no longer a solution just for small to midsized contact centers. It’s now an attractive solution for large enterprise contact centers and contact centers that have forecasted substantial growth,” said Paul Jarman, inContact CEO. “Our international expansion strategy is fueling growth in our business and we are excited to work with another large, enterprise company to deliver a powerful experience to their most important customers.”
After selecting inContact’s cloud-based solution to provide key capabilities not available in premise-based offerings, this Fortune 500 leader joins inContact’s growing enterprise and European customer base. inContact can implement solutions rapidly and effectively, to meet the stringent business requirements of enterprise customers as a cloud-based solution. By existing in-house contact center staff to support changing business initiatives, the inContact solution can be easily modified on the fly.
Recently, an expanding U.S. based outsourcer has selected the inContact cloud-based solution to better serve its growing energy industry clientele. Currently, the outsourcer offers mission-critical service for more than 30 different energy/utility companies and maintains 200 agents to process calls for billing inquiries, service issues and reporting of potentially hazardous situations. The company needed to fight the challenge related to its aging premise-based phone systems and also support its new business.
Raju Shanbhag is a contributing editor for TMCnet. To read more of Raju’s articles, please visit his columnist page.
For a free inContact webinar demo, more information about the inContact Cloud Based Call Center Solutions, SIP Trunking, TDM, Data, MPLS and High Speed Internet contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887. For a no obligation quote CLICK HERE.
SIP Call Center
ECTtelecom SIP Call Center Solutions
ECTtelecom is the leading VoIP SIP Trunking solution for inbound (toll free), outbound and predictive dialing call centers. The only thing required to set up SIP Trunking are personal computers (PC’s) and a broadband connection. Your SIP Call Center agents can be located anywhere in the world to utilize our multiple SIP Trunking carrier networks.
A SIP (Session Initiation Protocol) Trunk is a connection between two network elements, a PBX and a service provider.
Although a SIP Trunk can be viewed as a phone line delivered over an IP trunk connection to a provider network using Ethernet, broadband, copper, etc., voice is not the only thing the SIP signaling protocol can handle. SIP manages not only voice but also data packets, enabling everything from voice and video, to chat, email, presence, collaboration, dynamic concurrent call sessions, conferencing, contact center management and business continuity. SIP Trunking is rapidly replacing TDM long distance service for call centers and contact centers.
SIP is a protocol supporting a user to user communications paradigm that utilizes any devise, any application, anywhere, anytime.
ECTtelecom offers the bundle option of SIP Trunking and TDM Inbound (Toll Free) and Outbound Service with the inContact Cloud Based Call Center Solution. InContact is the World’s largest service provider of Cloud Based Contact Center Solutions. Experts say “Incontact is the clear leader.”
inContact helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center call routing, self service and agent optimization solutions. The company’s services and solutions enable call centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth.
For a free Incontact webinar demo, or more information about SIP Trunking, TDM and Cloud Based Call Center Solutions contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887 – www.ecttelecom.com.