Tag Archives: SIP Call Center

SIP Trunking VoIP

SIP Trunking Is More Than VoIP

SIP Trunking has become the most popular voice communication worldwide in the VoIP family. Actually, SIP has been around for about 10 years, but in the last two years SIP Trunking VoIP has become a viable and cost saving replacement of TDM Long Distance Service. ECTtelecom as a successful master agent of Global Crossing were first in the deployment of SIP Trunking when all the other major USA carriers were having great difficulty in the provisioning SIP Trunking. Today SIP technology is common with most major carriers and resellers.

Most people think SIP Trunking is the same as VoIP, but it is much more than that. A SIP Trunk can be thought of as a telephone line through which calls are made and delivered over an IP trunk towards a provider PSTN through broadband or Ethernet. SIP Trunks can facilitate more than voice. It can convert services such as data, video, chat, instant messaging, e-mail, simultaneous calls on the same trunk, video or audio conferencing, toll free numbers, call center management and businesses.

ECTtelecom is a worldwide leading provider of SIP Trunking service especially for SIP Trunking contact centers and call centers using SIP Outbound Termination and SIP Inbound Toll Free Termination. ECTtelecom is currently offering a major carrier’s promotion as follows:

$0.0089 SIP Trunking Outbound

$0.0118 SIP Trunking Inbound Toll Free

$250.00 Monthly Usage Commitment

For a free inContact webinar demo, more information about the inContact Cloud Based Call Center Solutions, SIP Trunking, TDM, Outbound Termination, Inbound Toll Free Termination, Hosted PBX,  Hosted Predictive Dialers, MPLS, Private Line, Internet T1, E1, DS3, OCX, Fixed Wireless, Ethernet, and Satellite contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887. Please visit our website at https://www.ecttelecom.com – For a no obligation quote CLICK HERE.

SIP Trunking Provider

Podcast Explores Growth of SIP Trunking and Mistakes to Avoid

By Susan J. Campbell, TMCnet Contributing Editor

SIP trunking has become one of the hottest technology platforms in telecommunications and in a recent podcast, Steve Johnson, Ingate Systems president, spoke with TMCnet’s Erik Linask (News – Alert) to discuss why this innovative platform is gaining speed, the pitfalls associated with deployment and so much more.

The podcast, “Getting the Most out of Your SIP Trunks,” first explored why SIP trunking is so hot and why so many businesses are adopting this platform. According to Johnson, it is now mainstream and has gone through all the testing that people generally want to do on something that will be on the network and handle voice communications. It is now real and people realize they can get some fantastic return on investments. The paybacks seen and reported by Ingate are on the order of 9-12 months in many cases.

Other productivity enhancement tools are also now available with SIP trunking, you can go into video on desktop, you can do presence and instant messaging to avoid the annoyance of back and forth voicemails. You can do collaboration with others in different locations, and more. The options are endless once SIP implementation is done, said Johnson.

When asked how SIP trunking deployments differ in the enterprise and the SMB, Johnson was quick to point out that they are fundamentally the same – you have to have a strong network, you need a good connection to the service provider, you need a PBX (News – Alert) that manages the call control features and phones, etc. Both the enterprise and the SMB must have these things in place. The real differences are where the components are and who is responsible for them.

Enterprises are very concerned with controlling their environment and managing the things that reside on their network – so they tend to own everything. SMBs, on the other hand, are kind of a mixed bag. For those SMBs larger in size, they are implementing SIP trunking themselves, and they may have someone on staff who can maintain the equipment.

In addition, a lot of providers are offering hosted solutions, and this is becoming more compelling with the growth of cloud computing as the provider will control and manage the solutions. It is essential that the SMB deploy an Enterprise Session Border Controller (E SBC) at the edge of the SMB network to deliver quality performance, while still offering the hosted platform.

Linask also asked Johnson about the biggest mistakes in SIP trunking deployments. Johnson noted that in every situation where you are doing something new – the most important thing to do is to properly plan for the deployment. Most of the problems that arise in SIP trunking deployments occur when proper planning is not done.

The biggest mistake is when people assume everything in their network is up to speed with SIP trunking solutions. The quality of the voice delivery has to be perfect and when you use a common network that unifies voice and data together, you have to test the voice quality.

At the same time, according to Johnson, the PBX has to be placed inside the network. Companies have to pay attention to security, and have to make sure malicious attacks are not easily done. They also have to prevent people from stealing services. Enterprises and SMBs also have to have interoperability between the system, the PBX and the service provider. He advises that companies should always buy an E SBC to place on the network.

Another trend in the SIP trunking space is that enterprises are leveraging multiple SIP trunking providers. Johnson shared that companies want to be sure there is always a path to make a call; always a backup, and it is important to have this backup. They also want to gain advantages in price to various locations. It can save the company a lot of money when terminating into a service provider’s area in a lower-priced country. A company may also want local DIDs in specific countries, and calls are routed back over the SIP trunking network.

Finally, Linask asked Johnson what would happen when the PSTN finally goes away. Johnson noted that he can’t really predict when it will go away, and doesn’t suspect it will be very soon. He did highlight that the networks we have today are very robust and the technologies in place that are sure to continue to evolve will make this a very seamless transition. Everyone will have a broadband connection and everyone will be using VoIP to communicate. There will be no problems communicating at that point, and communications will actually be enhanced.

To learn how to overcome the Pitfalls of SIP trunking deployments, check out this Ingate webinar: Successfully Deploying Enterprise SIP Trunking: Tools and Techniques for Overcoming Common Roadblocks, scheduled for Tuesday, May 10, 2011 at 11:00am ET/ 8:00am PT.

Ingate will also be presenting a new seminar series Unified Communications: SIP Trunking, Voice, Video and More at ITEXPO (NewsAlert) West 2011, September 13-15, 2011.

Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan’s articles, please visit her columnist page.

For more information about SIP Trunking Services, Call Center Solutions, Outbound Termination, Inbound Toll Free Termination, Hosted Predictive Dialers, TDM, Data, Internet T1, E1, DS3, OCX, Ethernet contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887. For a no obligation quote CLICK HERE.

Hosted Contact Centers

ECTtelecom is a Master Agent for InContact

US Toll Free 800-664-3071 — International 850-936-5887 — www.ecttelecom.com

inContact Hosted Contact Center Solutions

TCO Study Confirms: Save Up to 40% with the Cloud

It’s always been common sense that if you switch from a premise-based solution to the cloud, the savings (both in dollars and time) is substantial. However, a new TCO report comparing premise to hosted contact center software from Frost & Sullivan shows that not only is that assumption correct, but the savings get better and bigger the larger the contact center and the more solutions being used.

It’s always been thought that enterprise contact centers couldn’t benefit from a hosted solution. However, the study shows that over 5 years, a 500 seat contact center using full-function cloud solutions could save 43%. That’s no small amount, no matter how you slice the numbers.

 

Following are the key highlights of the report:

•           Hosted contact center services significantly reduce TCO over premise-based systems in both three- and five-year scenarios for all 12 of the configurations analyzed.

•           The larger the contact center, the higher the savings with the hosted model. Over five years 100 seat centers averaged 23% savings, 250 seat centers averaged  34% savings , and 500 seat centers averaged 43% savings.

•           The more contact center applications hosted in the cloud, the more money saved. In a 100-seat contact center, for example, the five-year savings jumps from 9% for a hosted ACD to 23% for a full-function, nine-application hosted system.

All of the study’s TCO calculations take into account the costs of systems and applications, implementation, maintenance and upgrades, and hosted per-agent, per-month fees.

5-Year TCO Hosted Cost Savings % Over Corresponding Premise Deployment
Seats
Configurations 100 250 500
ACD Only 9% 10% 19%
ACD+ 21% 28% 39%
Full Function 23% 34% 43%

After seeing the numbers, and considering that with the cloud, you’re always running the most current version of the software, I guess the only question left to explore is why a company wouldn’t switch. You can read the full report by sending an e-mail to info@ecttelecom.com. In the Subject area type in the words “Save Up to 40% with the Cloud”.

For a free inContact webinar demo, more information about the inContact Cloud Based Call Center Solutions, SIP Trunking, TDM, Outbound Termination, Inbound Toll Free Termination, Hosted PBX,  Hosted Predictive Dialers, MPLS, Private Line, Internet T1, E1, DS3, OCX, Fixed Wireless, Ethernet, and Satellite contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887. For a no obligation quote CLICK HERE.

Canada SIP Trunking

Killer Rate for Canada SIP Trunking

$0.0050 USD cost per minute rate is available for Canada SIP Trunking Outbound call centers and businesses almost anywhere in the world. ECTtelecom offers this killer rate for Canada Outbound Termination by utilizing one of the largest T1 Carriers in the United States with peering in Canada. What’s amazing about this rate is that a SIP Trunking call can be placed from Toronto, Canada on the east coast to Vancouver, British Columbia on the west coast for the outrageous rate of only $0.0050 cost per minute. Example: A call center or business in the UK or the Philippines can place SIP Trunking calls to Canada for only $0.0050 cost per minute.

 

$0.0050 Canada to Canada

$0.0050 U.S. to Canada

$0.0050 UK to Canada

$0.0050 Mexico to Canada

$0.0050 Philippines to Canada

$0.0050 China to Canada

$0.0050 India to Canada

$0.0050 Brazil to Canada

$0.0500 120 Countries to Canada

For more information about Canada Outbound SIP Trunking Services, U.S. SIP Trunking, Call Center Solutions, Inbound Termination, Inbound Toll Free Termination, Hosted Predictive Dialers, TDM, Data, Private Line, Internet T1, E1, DS3, OCX, Ethernet, Satellite, contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 — International 850-936-5887. Or send us an e-mail to info@ecttelecom.comwww.ecttelecom.com.

Inbound Outbound Call Center

 

 

 

 

 

Get Low Rates for SIP Trunking or TDM Outbound and Inbound Toll Free Service

ECTtelecom provides SIP Trunking or TDM Outbound and SIP Trunking Inbound to call centers in the U.S., Canada, Mexico, South America, Europe, Africa, and Asia.

SIP Trunking or TDM Outbound low as $0.0089 cost per minute

SIP Trunking or TDM Outbound NPA-NXX lows as $0.0017 cost per minute

SIP Trunking or TDM Inbound Toll Free Termination low as $0.0089

Canada SIP Trunking or TDM Outbound as low as $0.0050 cost per minute

Contact us for a list of our low International pricing

Contact us for Hosted Predictive Dialer pricing

Contact us for call center software pricing

For more information about SIP Trunking Services, Call Center Solutions, Outbound Termination, Inbound Toll Free Termination, Hosted Predictive Dialers, TDM, Data, Private Line, Internet T1, E1, DS3, OCX, Ethernet, Satellite, contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 — International 850-936-5887. Or send us an e-mail to info@ecttelecom.comwww.ecttelecom.com.