Tag Archives: SIP Trunking Services

SIP Trunking Provider

Podcast Explores Growth of SIP Trunking and Mistakes to Avoid

By Susan J. Campbell, TMCnet Contributing Editor

SIP trunking has become one of the hottest technology platforms in telecommunications and in a recent podcast, Steve Johnson, Ingate Systems president, spoke with TMCnet’s Erik Linask (News – Alert) to discuss why this innovative platform is gaining speed, the pitfalls associated with deployment and so much more.

The podcast, “Getting the Most out of Your SIP Trunks,” first explored why SIP trunking is so hot and why so many businesses are adopting this platform. According to Johnson, it is now mainstream and has gone through all the testing that people generally want to do on something that will be on the network and handle voice communications. It is now real and people realize they can get some fantastic return on investments. The paybacks seen and reported by Ingate are on the order of 9-12 months in many cases.

Other productivity enhancement tools are also now available with SIP trunking, you can go into video on desktop, you can do presence and instant messaging to avoid the annoyance of back and forth voicemails. You can do collaboration with others in different locations, and more. The options are endless once SIP implementation is done, said Johnson.

When asked how SIP trunking deployments differ in the enterprise and the SMB, Johnson was quick to point out that they are fundamentally the same – you have to have a strong network, you need a good connection to the service provider, you need a PBX (News – Alert) that manages the call control features and phones, etc. Both the enterprise and the SMB must have these things in place. The real differences are where the components are and who is responsible for them.

Enterprises are very concerned with controlling their environment and managing the things that reside on their network – so they tend to own everything. SMBs, on the other hand, are kind of a mixed bag. For those SMBs larger in size, they are implementing SIP trunking themselves, and they may have someone on staff who can maintain the equipment.

In addition, a lot of providers are offering hosted solutions, and this is becoming more compelling with the growth of cloud computing as the provider will control and manage the solutions. It is essential that the SMB deploy an Enterprise Session Border Controller (E SBC) at the edge of the SMB network to deliver quality performance, while still offering the hosted platform.

Linask also asked Johnson about the biggest mistakes in SIP trunking deployments. Johnson noted that in every situation where you are doing something new – the most important thing to do is to properly plan for the deployment. Most of the problems that arise in SIP trunking deployments occur when proper planning is not done.

The biggest mistake is when people assume everything in their network is up to speed with SIP trunking solutions. The quality of the voice delivery has to be perfect and when you use a common network that unifies voice and data together, you have to test the voice quality.

At the same time, according to Johnson, the PBX has to be placed inside the network. Companies have to pay attention to security, and have to make sure malicious attacks are not easily done. They also have to prevent people from stealing services. Enterprises and SMBs also have to have interoperability between the system, the PBX and the service provider. He advises that companies should always buy an E SBC to place on the network.

Another trend in the SIP trunking space is that enterprises are leveraging multiple SIP trunking providers. Johnson shared that companies want to be sure there is always a path to make a call; always a backup, and it is important to have this backup. They also want to gain advantages in price to various locations. It can save the company a lot of money when terminating into a service provider’s area in a lower-priced country. A company may also want local DIDs in specific countries, and calls are routed back over the SIP trunking network.

Finally, Linask asked Johnson what would happen when the PSTN finally goes away. Johnson noted that he can’t really predict when it will go away, and doesn’t suspect it will be very soon. He did highlight that the networks we have today are very robust and the technologies in place that are sure to continue to evolve will make this a very seamless transition. Everyone will have a broadband connection and everyone will be using VoIP to communicate. There will be no problems communicating at that point, and communications will actually be enhanced.

To learn how to overcome the Pitfalls of SIP trunking deployments, check out this Ingate webinar: Successfully Deploying Enterprise SIP Trunking: Tools and Techniques for Overcoming Common Roadblocks, scheduled for Tuesday, May 10, 2011 at 11:00am ET/ 8:00am PT.

Ingate will also be presenting a new seminar series Unified Communications: SIP Trunking, Voice, Video and More at ITEXPO (NewsAlert) West 2011, September 13-15, 2011.

Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan’s articles, please visit her columnist page.

For more information about SIP Trunking Services, Call Center Solutions, Outbound Termination, Inbound Toll Free Termination, Hosted Predictive Dialers, TDM, Data, Internet T1, E1, DS3, OCX, Ethernet contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887. For a no obligation quote CLICK HERE.

What Is SIP Trunking?


The Many Definitions of SIP Trunking

by Adam Uzelac – Global Crossing

About 490,000 results (in 0.20 seconds, for what it’s worth) – that’s the number of results from “Guru Google” when asked to return information from the search, “What is SIP Trunking?” As you might guess, there are many different definitions of SIP (Session Initiation Protocol) Trunking freely available on the Internet. Regardless of the definition that you subscribe to, enterprise cost-savings MUST be at the heart of the definition. SIP Trunking is a solution in VoIP communications by allowing a concurrent call(s) to pass over a SIP Service Provider’s IP backbone using SIP technology.

Wikipedia gives another definition to what SIP Trunking is:

The Wikipedia definition states: “In telecommunications networks SIP Trunking is a VoIP solution based on SIP protocol. This Solution allows ITSP (Internet Telephony Service Providers) to give Voice Services and unified communication via IP access to business customers (companies) equipped with a private infrastructure generally based on IP-PBX (Private Branch eXchange technology in IP)”. Source

I was asked to pontificate with a few colleagues to explain Global Crossing’s definition of SIP Trunking. In this first part of the “SIP Trunking Series with Global Crossing”, I explain what SIP Trunking is and the evolutionary path that got us to SIP Trunking.


ECTtelecom is a master agent for Global Crossing. For more information about Global Crossing services, a free inContact webinar demo, more information about the inContact Cloud Based Call Center Solutions, SIP Trunking, TDM, Outbound Termination, Inbound Toll Free Termination, Hosted PBX,  Hosted Predictive Dialers, MPLS, Private Line, Internet T1, E1, DS3, OCX, Fixed Wireless, Ethernet, and Satellite contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887. For a no obligation quote CLICK HERE.

Global Crossing SIP Trunking

Global Crossing SIP Trunking Promotion



Lower Rates are available for heavy users of SIP Trunking. ECTtelecom is a master agent for Global Crossing services. For more information about Global Crossing SIP Trunking pricing contact us today at Toll Free 800-664-3071 or International at 850-936-5887. CLICK HERE for more information about Global Crossing’s $0.0110 promotion for Intestate Outbound and Interstate Inbound Toll Free.

Global Crossing provides a full suite of SIP Trunking services designed to enable converged data and VoIP UC applications. Over a single IP connection, organizations are able to send and receive calls via the PSTN leveraging a global SIP network connecting their locations around the world. Global Crossing SIP Trunking transports native IP applications as IP from end-to-end at the highest quality levels for the best collaboration experience. Our VoIP Services portfolio, (SIP Trunking service), provide a full suite of inbound and outbound calling plans that enable enterprises to maximize a Converged IP network architecture. The SIP Trunking Services suite is highlighted below:

Global Crossing VoIP Outbound™
Global Crossing accepts enterprise outbound IP voice traffic for international long distance calling to more than 190 countries. In addition intra-country dialing is available in select countries. The IP voice traffic is transported across Global Crossing’s private VoIP platform for completion via the local public switched telephone network. Full call detail records are provided and Global Crossing-provisioned and managed router services are available.

Global Crossing VoIP Local Service™
Global Crossing provides local origination for local numbers (DDI/DID) through a single IP point of interconnection. This service eliminates traditional time division multiplexing, private line and foreign exchange service fees by providing a single IP connection alternative that can support all originating markets services by Global Crossing. Global Crossing’s Local (inbound) Services are available worldwide including countries in North America, South America, Europe, and Asia.

Global Crossing VoIP Toll Free™
Further leverage the benefits of your SIP interconnection with Global Crossing by adding one of our toll free product offerings: Domestic North America Toll Free Service or International Toll Free Service. These offer industry-leading quality and reliability to provide your customers and employees with a convenient and cost-effective means to contact you. Further, these services provide a robust set of enhanced features including flexible routing and reporting, emergency re-routing, and call termination overflow.

Global Crossing VoIP On-Net Plus™
Connect locations to Global Crossing via a dedicated facility, and send IP- or TDM-originated voice traffic for corporate-wide location-to-location calling using custom private dial plans without domestic or international long distance charges. Use the same connection for off-net call completions to the public switched telephone network, which provides IP gateway functionality. Benefit from on-net VoIP based audio conferencing services that eliminate toll free access charges when conducting audio conferencing sessions.

Global Crossing SIP Refer
Global Crossing offers customers with SIP Trunks the ability to blind transfer (without operator assistance) an inbound call to another location using the SIP Refer method (as defined in the IETF’s RFC 3515). Once the Refer is accomplished, the customer’s equipment is no longer involved in the call. As a result, the Simultaneous session usage is freed up to handle another call. This feature which is unique to the industry represents significant savings for customers doing frequent transfers.

Take advantage of this Limited Time offer TODAY! For more information about Global Crossing SIP Trunking, Call Center Solutions, TDM, Data, MPLS and High Speed Internet contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887.

SIP Trunking Services





Research: SIP Trunking Services Triggers Growth of Enterprise SBCs

By Mini Swamy, TMCnet Contributor

Infonetics Research (News – Alert), an international research and consulting firm, surveyed 109 trunk service purchase-decision makers at medium and large enterprises and gathered information about their deployment plans and other allied factors for SIP trunking services along with reasons for choosing a specific service provider.The latest Enterprise Session Border Controllers forecast report byInfonetics Research indicated that Enterprise session border controller revenue increased by over 70 percent globally because of an increased adoption of SIP trunking services.

According to Diane Myers, Infonetics’ directing analyst for VoIP and IMS, a recent survey of North American Enterprises revealed that more than 43 percent of the respondents claimed to be using SIP trunks in some form without completely displacing PSTN connections. Upgradation of voice infrastructure coincided with a move to SIP trunking, which, in turn, triggered the growth of enterprise SBCs.

Although SIP trunking is being deployed by more businesses because of flexibility, easier management and infrastructure upgrades, it is not as if legacy technologies will see an early exit. In fact, until at least 2013, TI lines will remain the most commonly used trunking service.

Cisco, Avaya, Microsoft and IBM occupy the top four slots in the installed PBX manufacturers category, clearly demonstrating the growing adoption of UC demonstrating a very competitive landscape for SIP trunking.

The survey showed that the adoption of SIP trunking services grew by over 220 percent worldwide in 2010 and as a key driver for enterprise SBCs enabled the SBC market, especially in North America, to grow five-fold within as many years.

Although there were over 30 vendors in the SBC market, it was dominated by less than 10 vendors with Acme Packet and Cisco accounting for over 50 percent of worldwide sales in 2010.

Infonetics analyst Diane Myers is co-hosted a free Webinar with AudioCodes, “Things to Consider When Migrating to SIP Trunking,” on April 28, 11:00 a.m. Eastern.

Details regarding upcoming and related research can be had from the company’s Website.

In related news, according to Diane Myers, Infonetics Research’s directing analyst for VoIP and IMS, the shift to IP is reflected in the continued rise of SBCs and the decline in trunk media gateways in 2010. SBCs ended 2010 with a phenomenal revenue increase of 42 percent over 2009 due to increases in IP interconnectivity in fixed and mobile networks, and growth in the number of VoIP subscribers.

SIP Trunking Services grew by over 220 percent worldwide in 2010, especially in North America, to grow five-fold within as many years.

For more information about SIP Trunking Services, Call Center Solutions, Outbound Termination, Inbound Toll Free Termination, Hosted Predictive Dialers, TDM, Data, Internet T1, E1, DS3, OCX, Ethernet contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887. For a no obligation quote CLICK HERE.

SIP Trunking International Rates

3 Easy Ways to Obtain International SIP Trunking

1. Bandwidth: Your company may supply your own bandwidth at your country’s location, or request ECTtelecom to assist you in obtaining bandwidth. Bandwidth could include T1, E1, DS3, OCX or Ethernet where available.

2. IP Address: Provide ECTtelecom with your IP Address in your Country.

3. United States DID Number: ECTtelecom can provide you with a DID Number in a city of your choice in the United States. Or we can provide you with a package of over 3,000 DID Numbers in USA cities.

How Does International SIP Trunking Work? Once your company has obtained sufficient Bandwidth, IP Address and a United States DID Number, your company can place SIP Trunking Long Distance calls using USA Rates even though your calls may be placed from a foreign country using your IP Address. USA Rates include Interstate Outbound, Inbound and USA Rates to foreign countries.

Example: A call center in Delhi, India places Outbound calls to various cities in the USA, using a USA DID Number and the cost per minute rate is based upon USA Interstate Outbound rates. If the Delhi call center receives Inbound (Toll Free) calls from the USA, the rates are based upon USA Interstate Inbound (Toll Free) rates. If the Delhi call center places an International Outbound call to a country other than the USA, the rates are based upon USA International rates.

ECTtelecom offers Tier 1 Carrier SIP Trunking and TDM Interstate Outbound and Inbound Rates as low as $0.00788 cost per minute for the United States and International customers. Our Non-Dialer NPA-NXX rates are as low as $0.00177 cost per minute. For more information about International SIP Trunking Long Distance call us at 800-664-3071 or go to www.ecttelecom.com.