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Tag Archives: SIP Trunks
MPLS Service Promotion
US MPLS T1 AS LOW AS $368.00
RURAL CONNECTIVITY MULTI-LEC REGIONS ANY BANDWIDTH
MPLS Includes Quality of Service / Class of Service
24 month minimum term required
ECTtelecom MPLS service provides significant advantages for call centers and organizations with one or more sites, including the following functionality, all from one service: WAN between sites; Site to site VoIP; secure Internet access; SIP trunks; secure home workers with private MPLS ADSL connection for voice and data; and multiple QoS at all points to ensure accurate delivery of time critical voice and data.
These services may work independently of one another or together. When these two services work together, SIP acts as the call signaling protocol while MPLS functions as the network forwarding system. When a SIP service is used over an MPLS network, businesses benefit with improved voice quality, improved security, and robust features like video transfer. When the Internet was created, it was not designed to handle VoIP as VoIP was nonexistent at the time.
While the Internet has the ability to handle VoIP, VoIP used with SIP over MPLS networks provides greater benefits and is quickly becoming the new age communication solution. Not only can SIP over an MPLS network handle VoIP, but this new age communication solution can be an asset for Cloud-Based Call Center Solutions Providers such as inContact. As VoIP continues to replace ISDN (Integrated Services Digital Network) telephony services, we will most likely see more businesses opting to use VoIP with SIP over MPLS versus VoIP with the Internet.
For more information about our MPLS Service, SIP Trunking and Cloud-Based Call Center Solutions contact today an ECTtelecom specialist at U.S. Toll Free 800-664-3071 or International 850-936-5887. Please visit our website at https://www.ecttelecom.com – For a no obligation quote CLICK HERE.
CenturyLink
What’s That Business? CenturyLink
What: Qwest is now CenturyLink
Business: Qwest is now CenturyLink, a provider of Telephone Service, Broadband, SIP Trunking, TDM, Call Center Solutions, MPLS and Data for business and consumers.
Market: Customers range from residents in rural areas to Fortune 500 companies.
How big is it? With its recent acquisition of Qwest, CenturyLink now is the third-largest telecommunications company in the United States, operating in 37 states and some international markets. Only AT&T and Verizon Communications are bigger.
Address: CenturyLink is based in Monroe, La. Century Link is keeping its headquarters in Louisiana. The former Qwest headquarters in Denver are now one of six regional headquarters for Century Link and the overall headquarters for its business services division.
Owner: CenturyLink is a public corporation owned by its shareholders.
Employees: 45,000 employees.
History: Although the company roots date back to rural Louisiana in the 1930s, the company officially was founded as Central Telephone & Electronics Corp. in 1968. It later changed its name to Century Telephone Enterprises, then CenturyTel, then CenturyLink in 2010.
The big buy: CenturyLink Inc. acquired Qwest Communications for $12.2 billion.
The big switch: Last week, the Qwest brand was retired as CenturyLink began replacing the Qwest logo on buildings, vehicles and employee uniforms.
Impact on customers: Except for seeing the CenturyLink logo on their bills from now on, there should be little impact on customers. Customers still should do business through the former Qwest retail outlets and contact their service providers as they usually do, said Carrie Amann, a CenturyLink spokeswoman. Customers can expect to see competitive pricing for SIP Trunking and related services.
“Prices are not rising because of this acquisition,” she said. “Everything is staying the same, though there may be a few new offers.”
ECTtelecom is a Master Agent for CenturyLink. For more information about our CenturyLink SIP Trunking and other services contact today an ECTtelecom specialist at U.S. Toll Free 800-664-3071, or International 850-936-5887. Please visit our website at https://www.ecttelecom.com – For a no obligation quote CLICK HERE.
inContact Philippines
ECTtelecom is a premiere partner for inContact cloud-based solutions for the United States and offshore call center – contact center industry around the world. ECTtelecom has been a partner for inContact services since 1998.
inContact ramps up local operations
By BERNIE CAHILES-MAGKILAT
MANILA, Philippines — inContact, the world’s largest cloud-based call center solutions provider with Asia-Pacific headquarters at the Bonifacio Global City, is ramping up its operations here to include global technical support and professional services.
“The commitment is this location is to make it our global hub. We are building our capability here,” said Brian Silverman, inContact managing director for Asia Pacific and Latin America.
inContact has already established their sales and marketing and are in the process of its moving in its global technical support and professional services.
Silverman said its long-term positioning in the Philippines as its sole investment outside of the U.S. is mainly due to the country’s huge BPO sector and very good technical people.
“We have 900 customers now using inContact solutions, but more and more because we have very competent technical people here,” he said.
In terms of local call center customers, inContact is serving customers with average of 40 to 60 seat-operation although they can handle more than 2,000 seats. It has recently signed in two customers with 250 and 350 seats.
Junie Pama, country manager of inContact Philippines, cited the benefits of cloud-based call center solution to making their operations more competitive.
“The call center can be a catalyst in the Philippines to leapfrog into the global market through cloud computing,” Pama said.
“If we can enable small BPOs in the regions, people will no longer come to Manila anymore because they have the right technology there,” Pama said.
“We want to bring this to third class municipalities,” he said.
A recent study by Frost & Sullivan titled “Premise vs. Hosted Contact Center:Total Cost of Ownership Analysis” found that call centers can lower the cost of their contact handling and workforce optimization infrastructure by up to 43 percent over a five year period by using cloud-based offerings rather than installing equipment in their own facilities.
The study also found that the larger the call center is, the higher savings are with the hosted model. Over five ears, 100-seat centers averaged 23 percent savings, 250-seat centers averaged 34 percent savings, while 500 seat centers averaged 43 percent savings.
Frost & Sullivan’s new “Total Cost of Ownership” Study proves that there is a clear cost advantage of as much as 50% in selecting a cloud-based call center solution over a traditional, premise-based system. Download the Frost & Sullivan “Total Cost of Ownership” Study today.
For a FREE SIP Trunking Interop Test, and information about inContact Cloud Based Call Center Solutions, SIP Trunking, TDM, Outbound service, Inbound Toll Free service, Hosted PBX, Hosted Predictive Dialers, MPLS, Private Line, Internet T1, E1, DS3, OCX, Fixed Wireless, Ethernet, and Satellite contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887. Please visit our website at https://www.ecttelecom.com – For a no obligation quote CLICK HERE.
SIP Trunking Interop Test
Call Center SIP Trunking Interop Test
ECTtelecom service providers’ SIP Trunking Interoperability Test Programs has made significant investments in developing a SIP trunking interoperability test program to baseline configurations and validate interoperability.
The focus of the SIP trunking interop test program is to ensure that the equipment and services under test will operate in a consistent and supportable manner. This includes the PBX, station side phones, and the SIP trunking infrastructure that are a part of the SIP trunking service. These devices are run against a standard SIP trunking test plan designed to exercise both the most common and most complex call scenarios in use. Each PBX is qualified and an application note is created to document the successful configuration used. ECTtelecom schedules FREE SIP Interop Tests with its service providers prior to our call center customers signing a service order.
For a FREE SIP Trunking Interop Test, and information about inContact Cloud Based Call Center Solutions, SIP Trunking, TDM, Outbound service, Inbound Toll Free service, Hosted PBX, Hosted Predictive Dialers, MPLS, Private Line, Internet T1, E1, DS3, OCX, Fixed Wireless, Ethernet, and Satellite contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887. Please visit our website at https://www.ecttelecom.com – For a no obligation quote CLICK HERE.
Hosted Predictive Dialer
Hosted Predictive Dialer Software for Call Centers
On average, only one in five outbound calls actually connect to a live person, consuming a lot of time. For a call center, that means a lot of wasted productivity as their agents attempt to connect. Businesses can use an outbound dialer to help, but in many cases that raises concerns about regulatory compliance, increased cost, and increased complexity for agents and administrators. Then there are the customers, and the last thing you want to do is bother them with nuisance calls.
While you can’t produce more time, you can maximize it with the inContact dialer. The inContact hosted Predictive Dialer software and TDM voice quality SIP Trunking can increase talk times and agent productivity so you can deliver a better customer experience for less. This sophisticated dialing engine also includes preview, progressive, and message lay-down dialing to match your business needs and increase the effectiveness of each contact, resulting in higher rates of success.
Regulatory compliance is an afterthought for many vendors. With inContact, it is the core dialer principle. From the beginning, the inContact hosted predictive dialing has been designed to drive optimal performance in harmony with governmental regulations, including abandonment rate, ring-no-answer thresholds, and time-of-day dialing. Because of its purpose-built design there is no need for supervisors to micromanage or manipulate a campaign in search of better performance, providing an extra level of compliance protection.
With inContact you have the hosted predictive dialer software and you have incontact as a major long distance carrier offering SIP Trunking Outbound and Inbound Toll Free Service.
For a free inContact webinar demo, more information about the inContact Cloud Based Call Center Solutions, SIP Trunking, TDM, Outbound service, Inbound Toll Free service, Hosted PBX, Hosted Predictive Dialers, MPLS, Private Line, Internet T1, E1, DS3, OCX, Fixed Wireless, Ethernet, and Satellite contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887. Please visit our website at https://www.ecttelecom.com – For a no obligation quote CLICK HERE.