Basically a SIP Trunk is a digital phone line that allows your call center or business to make and receive phone calls from your existing IP (internet Protocol) network connection. This means you need as many SIP Trunks as you will have simultaneous calls at any given time throughout your organization.

For example, if you have 10 phone users in your office, and you know that at any given time you never have more than 5 or 6 users using the phone simultaneously, then you will need 6 SIP Trunks to ensure your business has enough trunks to handle your maximum simultaneous call volume on any given day. If you’re running an inbound or outbound call center you may need one SIP Trunk per operator or agent. So if you have 100 agents you may need 100 trunks.

The beauty of SIP Trunks is that they can be added or removed within hours, so your business, telemarketing call center or hosted contact center can make adjustments year-round to run at the maximum level of efficiency, always at the lowest cost. For more information about SIP Trunking contact an ECTtelecom agent today at Toll Free 800-664-3071, or International 850-936-5887.