Tag Archives: telephone dialer

Hosted Predictive Dialer

Hosted Predictive Dialer Software for Call Centers

Highly sophisticated, simulation-based dialing engine boosts agent productivity and ensures compliance with the inContact Hosted Predictive Dialing software.

On average, only one in five outbound calls actually connect to a live person, consuming a lot of time. For a call center, that means a lot of wasted productivity as their agents attempt to connect. Businesses and call centers can use an outbound dialer to help, but in many cases that raises concerns about regulatory compliance, increased cost, and increased complexity for agents and administrators. Then there are the customers, and the last thing you want to do is bother them with nuisance calls.

While you can’t produce more time, you can maximize it with the inContact dialer. The inContact Hosted Predictive Dialer software can increase talk times and agent productivity so you can deliver a better customer experience for less. This sophisticated dialing engine also includes preview, progressive, and message lay-down dialing to match your call center and business needs and increase the effectiveness of each contact, resulting in higher rates of success.

Regulatory compliance is an afterthought for many vendors.  With inContact, it is the core dialer principle. From the beginning, the inContact hosted predictive dialing has been designed to drive optimal performance in harmony with governmental regulations, including abandonment rate, ring-no-answer thresholds, and time-of-day dialing.  Because of its purpose-built design there is no need for supervisors to micromanage or manipulate a campaign in search of better performance, providing an extra level of compliance protection.

ECTtelecom offers the inContact Hosted Predictive Dialer Software with SIP Trunking rates as low as $0.0800 for Outbound Call Centers. For a no obligation quote CLICK HERE, or more information about inContact Predictive Dialer Software and SIP Trunking contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887.