Tag Archives: Toll Free Long Distance

SIP Trunking TDM Inbound Toll Free Service

 

 

 

Why are Inbound Toll Free rates not displayed on SIP Trunking and TDM service provider websites?

The reason Inbound Toll Free rates are not usually displayed on SIP Trunking and TDM service provider websites is because they are about 40% to 100% higher than $0.0098 Outbound rates. If you need Inbound Toll free rates to match your Outbound rates ECTtelecom can make this happen. Because of the huge volume that ECTtelecom provides our worldwide customers we are able to offer low rates through major carriers such as Global Crossing, Qwest, Level 3 and others.

ECTtelecom is introducing $0.0098 for SIP Trunking and TDM Outbound service and Inbound Toll Free service for call centers and businesses.  When most service providers charge $0.0150 to $0.0020 For SIP Trunking and TDM Inbound Toll Free service we are offering a sub penny rate. Check your service provider’s invoice and see what your Inbound Toll Free service rate is. Also, our great rates apply to both SIP Trunking and TDM service.

Our Incontact hosted call center solutions also feature Inbound and Outbound call blending.  That means when call volumes creep up and service level goals start to slip, your hotter calls can be automatically routed to outbound agents.  This ensures your customers are always handled quickly and to their satisfaction. If wait times are still too long, our ACD has a call back feature that lets your customers wait for an agent without having to wait on the phone.

And while our hosted ACD solutions are all about helping you create a differentiated customer experience, they’re also about making your life easier.  Because inContact is a cloud-based call center provider, we can help businesses with multiple call center locations unify call distribution across the globe. That means no matter where you choose to do business, we can help.

For a free inContact webinar demo, more information about the inContact Cloud Based Call Center Solutions, SIP Trunking, TDM, Outbound service, Inbound Toll Free service, Hosted PBX,  Hosted Predictive Dialers, MPLS, Private Line, Internet T1, E1, DS3, OCX, Fixed Wireless, Ethernet, and Satellite contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887. Please visit our website at https://www.ecttelecom.com – For a no obligation quote CLICK HERE.

Call Center Customer Service

 

 

Do you think that customer service is getting worse?  You’re probably right…

The ACSI just release the 2010 results of their multi-year study on customer service and found that it is…dropping.  Yep.  So if you feel like customer service is going down, you’re probably right.

With a few exceptions, it is declining.

What can we do about it?  I really don’t believe that we are getting up in the morning and saying to ourselves in the mirror, “what can I do to offer worse customer service?”  I believe that those in the industry want to do a better job of offering customer service.

Some claim that it is all about the fragile economy and consumer sensitivity.  If that is the case, now is your chance to jump on it and beat out all of your competition in customer satisfaction.

Greater customer satisfaction leads to:

  1. Customers who buy more from you
  2. Customers who spread good word of mouth about you
  3. More profitable companies

So, things are looking bad across the board…now is your chance to really shine.  What are you doing to shine?  Share your ideas with us here or with me at

Source: Greg Smart — inContact — greg.smart@incontact.com.

For a free inContact webinar demo, more information about the inContact Cloud Based Call Center Solutions, SIP Trunking, TDM, Outbound Termination, Inbound Toll Free Termination, Hosted PBX,  Hosted Predictive Dialers, MPLS, Private Line, Internet T1, E1, DS3, OCX, Fixed Wireless, Ethernet, and Satellite contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887. Please visit our website at https://www.ecttelecom.com – For a no obligation quote CLICK HERE.