Tag Archives: Unified Communications

Cloud Communications

Simplify the Transition to Cloud Communications

With a diverse and ever changing communications landscape, the challenge many contact centers and call centers face is how to transition from TDM technologies that are costly to maintain to next generation IP communications with all the inherent advantages over TDM without having to make expensive investments in new infrastructure.

ECTtelecom offers a SIP Trunking solution to help companies transition from TDM to SIP Cloud Communications for contact centers and call centers that:

• Leverage your existing investments and simplify the transition to SIP Trunk networks with an all IP platform that connects TDM (Time Division Multiplexing), IP interfaces and wireless networks without having to rip and replace your existing telecom infrastructure.

• Maximize the efficiency and reduce the communications cost with our SIP Trunking services that intelligently enable voice and rich media LCR (Least Cost Routing) for SIP Outbound Termination and Inbound Termination.

• Simplify your processes by connecting your IVR (Interactive Voice Response), ACD (Automatic Call Distributor), CTI (Computer Telephony Integration) and other apps directly into network Services.

• Provide on-demand capacity with services to rapidly scale for heavy voice termination requirements from short duration outbound IVR, predictive dialer telemarketing, and automatic notification traffic flows.

ECTtelecom consistently offers the lowest cost, High Speed Internet, Voice, SIP Trunking and contact center and call center solutions.  For a no obligation quote CLICK HERE, or more information about SIP Trunking and Cloud Communications contact an ECTtelecom specialist today at U.S. Toll Free 800-664-3071 or International 850-936-5887.

What is SIP Trunking?

What is SIP Trunking? SIP Trunking replaces conventional TDM-based carrier interconnection on PRI (T1 or E1) connections with direct interconnection of VoIP communications between Enterprise IP-PBXs and the PSTN via a SIP carrier. It uses the SIP standard for call control and provides the advantage that you can combine all forms of traffic (voice, data, video) on a single connection to the service provider. This is significantly lower cost than separate data and voice connections and provides far greater flexibility. In fact SIP can provide call control for all types of traffic on the connection (though the available bandwidth varies by carrier). Security is provided at the boundary by means of a SIP-aware firewall, plus Call Admission Control (CAC) to provide high-quality voice connections.

SIP trunking has the advantage that SIP trunks come in units of one channel, unlike T1 (23 channels) or E1 (31 channels), which are often more than needed for branch offices. By consolidating all the business requirements in one location (e.g. the data-center) significant savings can be made. In addition, some carriers offer burst-able mode SIP trunks, where, for a small fee, additional capacity can be instantly provided to cover short-term traffic peaks.

The ability to use a common connection for voice, data and video is important — not just for cost savings, but also for deployment of unified communications (UC) solutions. Many legacy services require separation of these media (voice vs. data). UC assumes they are unified. So, using a single pipe makes sense.

SIP trunking is now a well-proven technology, with many carriers offering this service for both domestic and international traffic.

ECTtelecom is a premiere master telecommunications agency that provides services for Call Center Management, SIP Trunking, TDM Long Distance, MPLS Service, Internet T1, E1, DS3, Private Lines and conferencing worldwide.

CLICK HERE for a no obligation Quote, or call our sales team at USA Toll Free 800-664-3071 or International 850-936-5887.